Director of Operations

Cryopak Digital is a leading provider of innovative solutions in Real Time Temperature Monitoring and (geo) Tracking technologies for the Pharmaceutical and Food logistics industry. We are dedicated to enhancing customer satisfaction and driving growth through advanced product development.

About Us : Position Overview

We are seeking a highly skilled and motivated Director of Operations to oversee the daily operations, technical team, and project management within our CVT division. This leadership role will focus on supporting our existing product line, developing future products, and collaborating closely with our Sales and Instrumentation departments to align with customer needs and market trends.

Key Responsibilities

• Manage daily project operations and prioritize Hardware and Software Support, R&D projects.
• Establish and maintain technical documentation for all projects and manage project backlog.
• Collaborate with Sales and Instrumentation departments to understand customer needs and market direction.
• Develop a vision and product roadmap for future hardware and software products.
• Provide leadership and architecture for coding design.
• Serve as the primary liaison to upper management and Marketing for technical projects and product launches.
• Manage incoming technical support issues and assign them to appropriate team members.
• Oversee profit and loss (P&L) by managing direct and indirect labor costs.
• Develop and improve product development efficiency.
• Analyze market trends in Real Time Temperature Monitoring and (geo) Tracking to position technology for growth.
• Identify relevant trade shows, represent the company at events, and foster customer relationships.
• Research and integrate AI-driven innovations into product development, process optimization, and market analysis to enhance both short-term efficiencies and long-term strategic growth.
• Leverage AI technologies to improve hardware and software solutions, automate workflows, and enhance decision-making in product development and customer engagement.

Qualifications

Why Join Us?

Cryopak Digital is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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