Desktop Support Analyst(Vehicle must have)

We are seeking a motivated and detail-oriented Desktop Support Technician to provide first-level technical support to end users. The ideal candidate will have experience with Windows 11, ticketing systems, and a foundational understanding of networking and Active Directory. This role requires strong problem-solving skills and the ability to support a variety of hardware and software environments. Key Responsibilities :

• Provide technical support for end-user hardware such as desktops, laptops, mobile devices, and printers
• Troubleshoot and resolve issues related to Windows 11 operating systems
• Use a ticketing system to log, track, and manage service requests
• Manage user accounts, passwords, and group memberships in Active Directory
• Assist with basic network troubleshooting, including connectivity and access issues
• Collaborate with other IT team members to escalate and resolve complex issues
• Maintain accurate documentation of issues and solutions

Required Qualifications :