Security Communications Coordinator

Staff - Non Union

Job Category

M&P - AAPS

Job Profile

AAPS Salaried - Security Level A

Job Title

Security Communications Coordinator

Department

UBCO Dispatch Campus Security

Compensation Range

$6747.50 - $9701.42 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge qualifications and experience for the the normal course employees will be hired transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

December 21 2025

Note : Applications will be accepted until 11 : 59 PM on the Posting End Date.

Job End Date

December 31 2026

Job Description Summary

JOB SUMMARY

UBCO Campus Security is committed to fostering a safe inclusive and supportive environment in which to learn work and grow. We strive to deliver and promote innovative approaches to campus safety through professionalism empathy and integrity.

Security Communications Coordinators (SCCs) play a vital role in maintaining oversight of alarm systems access control and Closed-Circuit Television (CCTV) operations in support of campus security. They act as liaisons between Campus Security other university departments and emergency services.

SCCs respond to inquiries efficiently and professionally supporting a respectful and collaborative working environment. Their efforts help ensure the ongoing safety and security of UBC Okanagan faculty staff students visitors and university property.

ORGANIZATIONAL STATUS

Reports directly to the Manager Communications and Patrol UBC Okanagan Campus Security.

WORK PERFORMED

• Coordinates communication related to all security activities.
• Operates and controls the 24 / 7 communications network managing day-to-day issues involving security parking facilities management Safe Walk Blue Phones residences and all campus buildings and properties.
• Acts as liaison with local emergency services (RCMP Ambulance Fire Department) and University departments contacting appropriate UBC authorities and administrators in the event of an emergency.
• Monitors assesses and analyzes multiple computer databases to obtain and relay information to the appropriate departments authorities and individuals.
• Conducts regular system integrity checks according to established protocols and takes appropriate action based on results.
• Supervises and oversees contract security personnel ensuring appropriate responses and assistance are provided to the campus community as needed.
• Receives and documents complaints dispatches issues to appropriate personnel and ensures all actions are recorded in accordance with policies and procedures.
• Investigates incidents and complaints prepares reports makes recommendations for resolution and conducts follow-ups both remotely and in person as required.
• Responds to critical and emergency situations assisting as needed in incidents involving fire building mechanical issues student misconduct police involvement and medical emergencies.

Provides first aid CPR AED and oxygen therapy in accordance with current occupational first aid legislation.

Judgment and Decision-Making

The position requires the ability to prioritize and exercise sound judgment when communicating information ensuring adherence to established policies and procedures. Inappropriate or inaccurate communication may adversely affect the services provided by others.

The incumbent must be capable of effective planning and problem-solving applying policies and procedures thoughtfully while utilizing available resources system reliability and technology to maintain safe and secure campus operations.

Although some protocols and procedures exist not all situations are covered by documentation . The role often involves responding to unique or exceptional circumstances that require proactive assessment and independent such situations the incumbent must demonstrate strong concentration critical thinking and problem-solving skills to achieve effective outcomes.

Decisions and actions taken in this role can significantly influence the culture working environment and staff morale within Campus Security as well as the departments overall effectiveness and relationships with other University departments and external agencies.

Supervision Received

Reports directly to the Security Managers . While the position works with minimal direct supervision the incumbent is expected to carry out mutually agreed-upon objectives and provide regular updates on progress and performance.

Supervision Given

Provides day-to-day leadership and operational direction to contracted security personnel to ensure effective campus security operations. Supervises delegated tasks and operational requirements as assigned by the Security Manager(s) and / or the Associate Director Campus Security .

Qualifications

Minimum Requirements

Preferred Qualifications

Required Experience :

IC

Key Skills

IT Experience,Splunk,IDS,Network security,Military Experience,PCI,System Security,Security,Security System Experience,Information Security,Administrative Experience,Epic

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 6747 - 9701