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Omni Channel Lead

The UnlimitedWestville, Nova Scotia, Canada

30+ days ago

Job description

Lead the charge in delivering seamless brandaligned customer interactions across digital and social platforms. As the Omni Channel Lead youll drive engagement optimize communication strategies and implement AIpowered solutions to enhance efficiency and consistency. This role is handson ensuring exceptional while empowering your team to deliver toptier customer experiences.

What Youll Be Doing :

Oversee the omni channel team to ensure responsive and impactful customer engagement.
Align all customer interactions with brand guidelines and messaging.
Leverage AIdriven tools to improve response times and engagement quality.
Analyze customer trends and feedback to enhance digital experiences.
Collaborate across teams to create a connected and optimized customer journey.
Train and develop the team to deliver highquality engagement.
Escalate and manage highpriority interactions to protect brand reputation.

What You Need :

5 years of experience in digital engagement social media management or omnichannel strategy.

3 years of leadership experience guiding teams in a fastpaced digital environment.

Expertise in AIpowered engagement tools CRM platforms and analytics .

Strong communication problemsolving and strategic thinking skills.

A datadriven mindset with a passion for optimizing digital interactions.

At The Unlimited growth is at the core of what we do. Youll gain exposure to all aspects of the business be supported in your development and play a key role in shaping customer engagement.

Key Skills

Administrative Skills,Facilities Management,Biotechnology,Creative Production,Design And Estimation,Architecture

Employment Type : Full Time

Experience : years

Vacancy : 1

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Channel • Westville, Nova Scotia, Canada