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General Manager

General Manager

Silver Hotel GroupOld Toronto, ON, Canada
11 days ago
Job type
  • Full-time
Job description

General Manager

Location : Downtown Toronto, ability to travel to various Hotels within the portfolio

Pantages is currently recruiting for a General Manager! Reporting to the Corporate Director of Operations, the General Manager will be responsible for the operation and management of the hotel to ensure optimal performance, profitability, and compliance with company policies and regulations. This role involves strategic planning, staff management, and operational oversight across all departments—from front desk operations and housekeeping to food and beverage, and sales.

The ideal candidate will illustrate the ability and drive to lead the corporate culture, personifying it in daily interactions with both guests and team members; be an engaging leader who is highly inclusive, inspiring, and able to relate to all levels; and create a fun and supportive working environment where team members aspire to do what is right and are given the empowerment to execute.

The successful candidate has exemplary communication skills, both verbal and written, and is adept at creating connections with diverse groups of individuals. Proficiency to inspire and motivate others to deliver strategic value, using a collaborative approach is key in order to gain respect and credibility with team members.

What We Offer

  • Work with like-minded team members who are passionate about their work and keep things fun, every day!
  • Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun!
  • A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world.
  • Education Reimbursement for you (and your children!)
  • RRSP Matching Program
  • Annual Wellness Credit
  • Team Member Referral Program
  • Leadership Development
  • Team Building Events
  • Culture of Recognition Program
  • Hotel Stay Discounts

Key Responsibilities

Operational Management

  • Oversee all day-to-day operations of the hotel, ensuring that all departments function cohesively.
  • The General Manager has a critical role in overseeing the relationship between the hotel and the condo corporation, ensuring smooth operations for both entities.
  • Coordinate capital improvement projects to maintain quality standards and property image.
  • Drive the corporate culture, personifying it in daily interactions with both guests and team members.
  • Create a fun and supportive working environment.

    • Financial Oversight

  • Responsible for the financial health of the hotel, including budgeting, forecasting, and financial planning.
  • Participate in the development and execution of financial budgets and operational goals.

    • Staff Management

  • Lead and manage the hotel staff, including recruitment, training, and performance evaluation.

    • Guest Satisfaction

  • Ensure high levels of guest satisfaction by improving the quality of customer service.

    • Sales & Marketing

  • Collaborate with the sales and marketing team to develop strategies that enhance the hotel’s visibility.

    • Strategic Planning

  • Engage in long-term planning by setting overall goals for the hotel.

    • Compliance & Safety

  • Ensure the hotel operates in alignment with health and safety standards and adheres to all local laws and regulations.

    • Quality Control

  • Regularly assess the quality of all hotel services and facilities.

    • Relationship Management

  • Maintain positive relationships with hotel stakeholders.

    • Crisis Management

  • Handle emergencies and unexpected situations effectively.

    • What We are Looking for...

  • Minimum of 5 years of hotel management experience.
  • Strong knowledge of revenue management in a hotel environment.
  • Excellent written and verbal communication skills.
  • Strong knowledge of property management systems and Office software.
  • Strong financial acumen with experience in preparing and managing a budget.
  • Ability to study, analyze and interpret activities to improve existing practices.
  • Self-motivated and results-driven team player.
  • Must be legally authorized to work in Canada.

    • About Us

    Silver Hotel Group

    The Pantages Hotel is a boutique hotel located in the heart of Canada’s Downtown, just steps away from the best shopping, dining, and entertainment the city has to offer.

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