Field Support Specialist

Job# : 2068691

Job Description :

Apex Systems is seeking a Field Support Specialist to join our telecommunications client located in Kelowna , BC . We are looking to screen and submit qualified candidates this week, with set interview times for next week. All assignments will be carried out from the Kelowna office location, no visits to field locations.

Position Summary :

The Field Support Specialist is responsible for providing comprehensive on-site IT support at a remote location. This role requires excellent autonomy, decision-making, and time management skills due to the remote supervision. As a “technology ambassador,” the Field Support Specialist is expected to guide, lead, and mentor all colleagues at the site on IT processes, standards, policies, procedures, and proper usage of all technology tools available to them.

Location : Onsite in Kelowna, BC V4V 1S4

Compensation : $20-25 / hr CAD

Schedule : M-F normal business hours

For immediate consideration, please send resume to Sam Wade, Professional Recruiter ( ) with the subject “Field Technician Kelowna”

Key Responsibilities :

• Ticket Management :  Prioritize support calls using the enterprise ticketing system, manage tickets with frequent updates, and escalate aging tickets and trends as required.
• Equipment Procurement :  Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, and other supplies for workstations, laptops, and peripheral devices from the approved standards list through Corporate IT Purchasing.
• Standards Compliance :  Ensure adherence to software and hardware standards at all times.
• Policy Development :  Contribute to the development of IT policies and procedures.
• Improvement Initiatives :  Work independently and with leadership to identify areas for improvement related to technology reliability, modernization, end-user experience, and cost optimization.
• Security Compliance :  Maintain and adhere to Sysco Information Security Policy and defined technology standards.
• Client Agent Maintenance :  Ensure client agents for discovery tools, anti-virus, and patch compliance updates are maintained at the most current levels.
• Knowledge Transfer :  Provide secondary on-site support and knowledge transfer to the Service Desk Advanced Support team as required.
• Hardware Relocation :  Assist with desktop hardware, office, and technology equipment relocation as needed.
• Printer Support :  Responsible for local printers / copiers / faxes network connectivity, preliminary troubleshooting, automatic toner replacement, and coordination of third-party on-site support.
• Special Projects :  Assist in special projects such as product evaluations, software pilots, site preparation, and roadmap planning sessions.
• Hot Spare Maintenance :  Maintain reliable “Hot Spare” Laptop / Desktop systems.
• User Training :  Train and assist end users in effectively utilizing the enterprise ticketing system.
• Equipment Disposal :  Dispose of old computer equipment using approved recycling vendors.
• Onsite Support :  Provide hands-on support for devices supported by Infrastructure support teams.
• Wireless and VPN Support :  Assist with support of wireless access points, VPN connectivity, and company-issued mobile devices.
• 24 / 7 Support :  Provide after-hours and round-the-clock support for critical business-impacting incidents when needed.
• Proactive Dispatch :  May be required to dispatch to additional locations for proactive technology health checks, project work, or critical incident support.

Experience Required :

3+ years hands-on IT Infrastructure support in field technician roles

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview :   Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses / books / seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.