Inside Sales Representative

Job Details

Description

About Justrite Safety Group

At Justrite Safety Group , we're more than just a collection of industrial safety companies; we're a dynamic organization dedicated to protecting people, property, and the planet. Our ever-growing portfolio of companies collaborates to deliver advanced industrial safety solutions that set the standard for excellence.

As our business continues to grow, we continue to look for top talent to join our team as we lead the charge in revolutionizing industrial safety, ensuring that every worker returns home safe, every workplace remains secure, and our environment thrives for generations to come. With Justrite Safety Group, safety isn't just a priority—it's our passion.

Our Chemical & Environmental Safety division is a market leader, providing a wide range of essential products that ensure chemical and environmental compliance across numerous industries. We manufacture equipment designed for the secure storage, handling, and disposal of hazardous materials, including chemical safety cabinets, spill containment systems, and safety cans. Our comprehensive product portfolio also includes safety showers, eyewashes, and chemical labeling items, all aimed at protecting workers and assets. This holistic approach to hazardous materials management helps reduce the risk of accidents and environmental harm.

The Contribution You’ll bring to this Role :

As an Inside Sales Representative, you'll play a key role in supporting our outside sales team across the USA and Canada and driving growth in North America. Your responsibilities include handling incoming customer calls and simple quotes, managing spare parts sales, and increasing rental revenue by optimizing fleet usage. You'll also support online chat inquiries, assist with the Order-to-Shipment process, and work with Technical Support, Engineering, and Sales to ensure customers receive accurate product documentation. Your role involves organizing and executing projects to achieve clear, successful outcomes.

In this role, you will report directly to the General Manager, setting the stage for your career to soar! This role is your gateway to opportunities for advancement, with the potential to grow within the organization in 3-5 years as you make meaningful contributions to our organizational goals.

About the Team :

As a member of our Sales team, you’ll have the opportunity to work with leading distributors and top brands in the industry, driving sales efforts that make a real impact. Our sales team is dedicated to building and maintaining strong relationships, ensuring that we deliver the best possible outcomes for our partners and customers. With a strong focus on customer satisfaction, as evidenced by our impressive Net Promoter Score (NPS), you’ll be part of a team that is recognized for its commitment to excellence and customer-centric approach. This role offers the chance to collaborate with some of the best professionals in the field, contributing to the growth and success of a company that’s at the forefront of safety solutions.

What You’ll Do at Justrite :

This position requires personal leadership and cross-functional team skills to achieve company goals. Must think critically, with creative intuition and clear understanding of actions to meet objectives. Must operate with speed in entrepreneurial spirit while working in a culture of discipline to support development and adherence to standard work.

• Receive all incoming customer calls, provide appropriate feedback to customers questions and requests. Forward and follow up on all received request from customers
• Handle simple quotes requests from established distributors that are received via incoming phone calls and website leads.
• Manage incoming leads, via phone or website, in SalesForce to capture all pertinent information.
• Handle customer claims, warranty request or concerns. Working together with Sales, Technical Support, Engineering, Operations and administration. Logging the incident in the database and following up until it is resolved.
• Quote all spare parts and consumable requests, making sure the correct parts are offered and offering complementary parts to improve the spare stock of customers.
• Evaluate the spare part demand and prepare bundles and offers to increase sales.
• Handle rental inquiries. Make sure the customer has correct information about contract requirements.
• Monitor rental fleet and database to keep up to date working with US warehouse for storage and repairs.
• Follow up with rental customers for monthly payments and return schedules.
• Support online chat for North America customers during working hours.
• Support Administration and Operations to contact customers during shipment process to assure all the information is received and products are shipped as per the shipping plan
• Manage products standard documentation database to make sure the latest and correct versions are available to accompany all quotes.
• Send customers their order acknowledgements and shipping confirmations.
• Order entry in ERP system for value stream orders.
• Provide support to regional sales managers when they travel or are on PTO
• Miscellaneous administrative duties in support of sales, office and technical-related objectives

Your Skills and Expertise :

To ensure your success from day one in this role, Justrite requires the following qualifications at a minimum :

Additional qualifications that could help you succeed even further in this role include :

Benefits :

Our benefits package at Justrite Safety Group is designed to be the best in the industry, offering everything you need to support your career and personal well-being. You’ll receive a competitive salary paired with an extensive benefits package that includes comprehensive medical, dental, and vision coverage. We understand the importance of work-life balance, so we offer flexible hours and remote work options, giving you the freedom to manage your time effectively. These options vary depending on the specific roles and business needs.

Your financial future is secure with our 401K plan, complete with a company match, and you’re protected with company-paid short and long-term disability insurance. To ensure you’re at your best, we also offer generous paid time off, personal days, and a robust employee wellness program that supports your overall health and happiness. At Justrite, our benefits package is designed to help you thrive both in and out of the workplace.

Why Choose Justrite Safety Group?

As a leading name in the safety industry, Justrite provides a platform where you can collaborate with some of the best professionals in the field, learning from experts and contributing to cutting-edge solutions. The company's commitment to excellence and innovation ensures that you’ll be part of a team that is making a real impact. With a strong focus on career advancement, Justrite empowers its employees to thrive both personally and professionally, making it an ideal workplace for those looking to grow their careers in a meaningful and rewarding environment.

Join us and be part of a team dedicated to product excellence and making a positive impact in our company, and in our community!

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