Service Advisor

Job Description

Job Description

Salary : $75,000 to $85,000

About Us :

Bigfoot is a small non-union, incredibly diverse company. We provide rentals, sales and service for numerous products such as : Self-Erecting Tower Cranes, Traditional Tower Cranes, Construction Hoists and Roof Top Derrick Cranes. We offer our employees the opportunity to expand their skillset and training in many different areas. Many of our employees achieve formal certifications including Electrician, Millwright and Elevating Device Mechanic. Being a small diverse company, we also require diverse employees who are interested in working in various aspects of our service business. We provide competitive wages and comprehensive benefits in a strong team environment with a culture high in honesty and integrity.

Job Overview :

We are looking for candidates who are responsible for planning, scheduling and overall dispatch of crews and equipment to job sites. Prompt customer quotations, follow-up, as well as dispatch of parts and service are essential on an ongoing basis. This position requires the incumbent to be available to answer periodic after-hours calls, in the event that our technicians and / or clients require support.

The incumbent must be customer service focused and able to capitalize on opportunities when they arise to promote our products and services. The candidate will require excellent verbal, written, and communication skills as well as an in-depth knowledge of and application of standards and regulations pertaining to our specific industry. Knowledge of industry Health and Safety regulations as well as applications of said policies and regulations is a must.

QUALIFICATIONS :

• Strong organizational and analytical skills, good judgement, and the ability to manage a variety of activities.
• Keen understanding of electrical and mechanical systems. Journeyman status in such trades would be an asset.
• Strong ability to communicate. Provides information in a timely manner to customers and coworkers, even when delivering difficult news.
• Independent problem solver. Capable of making decisions in real time to maintain efficient flow of work.
• 2+ years experience dispatching personnel & equipment would be an asset.
• Strong sales skills with the ability to recognize opportunities to promote our products and services.
• 2+ years experience calculating project costs as well as creating and following up on customer quotations.
• Experience working with Preventative Maintenance programs.
• Efficient use of computers and programs like MS Office, CRMs, dispatch system and fleet management software.
• Excellent interpersonal skills with the ability to form strong relationships with coworkers and clients.
• Experience with technical documents including engineered drawings, project drawings, & technical bulletins.
• Produces professional written correspondence with strong email etiquette.
• All other duties as assigned.

KEY RESPONSIBILITIES :

Daily Dispatch :

Diagnosing & Troubleshooting :

Administration :

Fleet and Customer Equipment Management : (PM Program)

Quotes & Sales :

Safety :

Time Commitment :

Bigfoot has clients and crews working extended hours each week and often in remote locations. The Service Advisors are their lifeline for support, scheduling, questions or overall coordination. Not all this support falls within regular work hours.

Service Advisors are to have ability to attend to incoming calls on evenings, weekends, and holidays. Time off is fully supported, however during absences, the phone should be forwarded to another team member who is available to handle calls.