Help Desk Specialist

Job Description

We are working with a Federal Government client seeking a Level 2, Help Desk Specialist to join their team onsite in Vancouver, BC for a 1-year contract!

Roles and Responsibilities

The Help Desk Specialist Level 2 will perform, but not be limited to the following tasks:

• Input data into the departmental incident and problem tracking systems on the evolution of assigned incidents;
• Provide technical expertise and advice to IT Service Desk and Desktop Support Junior level resources;
• Prepare and install user desktop computer for office use in accordance with departmental standards;
• Prepare and install user laptop or tablet office use or for users with teleworking agreements or during “work at home conditions” in accordance with departmental standards;
• Install, maintain, and troubleshoot hardware and software at the user workstation or remotely;
• Roll out of new/updated software on workstations or remotely;
• Install, maintain, and troubleshoot operating systems at the user workstation;
• Install, maintain, and troubleshoot desktop connectivity;
• Install, maintain and troubleshoot computer components to resolve issues with network cables, RAM, video cards, etc.:
• Install, maintain, and troubleshoot network printers
• Prepare and troubleshoot Smartphones;
• Monitor the IT Service Desk's telephone systems; and
• Contact clients to follow-up on completed calls and to determine level of user satisfaction based on follow-up questionnaire.

Qualifications and Skills

• hold a valid Secret Security Clearance or eligible to apply.
• a minimum of five (5) years professional work experience within the last nine (9) years working as a help desk specialist providing IT user support in MS Windows 7 or later operating systems.
• a minimum of one (1) year professional work experience within the last five (5) years as a help desk specialist providing IT user support in a MS Windows Server LAN environment.
• a minimum of two (2) years professional work experience within the last eight (8) years as a Help desk specialist providing IT user support for personal computer workstations and peripherals such as printers, iOS/Android smartphones, scanners, monitors, etc.