Banquet Captain

River Rock Casino Resort is seeking a qualified individual to fill the role of Banquet Captain. The successful candidate will be responsible for assisting in the overall success of the Banquet Department by executing strategies for service goals and by employing leadership and management skills effectively.

Other responsibilities include :

• Review all written communications (BEO’s room / station assignments, room set ups, etc.). Adjust accordingly and communicate all changes with the Banquet Department.
• Check all room setups prior to each event. Meet with the Banquet Chef to confirm quantities of food items and timing of food leaving the kitchen.
• Check all staffing needs for upcoming events
• Maintain a strong client relationship and ensure that all convention specifications are met.
• Conduct pre-function briefings to ensure grooming standards of team members are met and inform staff of specific needs for buffet and receptions.
• Allocate stations, team partners for staff, and review banquet event orders.
• Provide daily support and guidance to fellow banquet team members as well as monitor job performance.
• Maintain a high level of service
• Assist with inventory management
• Report all maintenance, repair or housekeeping concerns to the appropriate department immediately.
• Performs other duties as assigned or directed.

Successful candidates will demonstrate the following qualifications :

• Excellent oral and written communication skills
• High energy, positive attitude and willingness to learn and grown
• Well presented and well groomed
• Team player
• Providing a Great Experience and Memory to all guests, both external and internal
• The ability to successfully obtain a criminal record check through the Gaming Policy and Enforcement Branch (GPEB)
• Ability to communicate effectively with internal departments through timely, effective and service oriented communication
• A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
• A willingness to learn, develop and achieve new skills for personal and professional development
• Live GCGC’s Values on the job : Integrity, Service Excellence, Drive to Succeed, Team Engagement and Citizenship
• A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence

Who we are!

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada.

With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms.

Working closely alongside our crown agency partners, our team of 9,500 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate : supports new and better ways to be successful.
• Be your Authentic Self : environment that values diversity as a source of strength.
• This isn't your typical 'corporate ' job. We work hard and we have fun!

The only thing we don’t play games with ..is your career!

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported.

We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment!