Manager, Technology Support

The Technology Support Manager plays a critical role in ensuring reliable and efficient technical support operations across all restaurant locations and the corporate office. This role is responsible for managing a team of Operation Analysts, overseeing day-to-day operations, and collaborating with internal departments and vendors to ensure timely resolution of technical issues. The ideal candidate brings good leadership skills and a customer-first mindset to drive operational excellence. This is an in-office role based in Vancouver, BC.

Compensation

Annual Salary : CA$80,000 – CA$95,000 per year, depending on experience.

Responsibilities

• Lead, mentor, and develop a team of 2 Operation Analysts, ensuring high performance, accountability, and continuous growth. Provide coaching, feedback, and technical guidance as needed.
• Oversee daily Technology support operations, including ticket triaging, escalations, and end‑user support for both restaurant and corporate office staff.
• Take ownership of complex or high‑priority incidents requiring advanced troubleshooting or cross‑system coordination.
• Ensure timely response, resolution, and communication for Technology incidents and service requests.
• Identify opportunities to streamline support processes, improve documentation, and enhance service delivery.
• Coordinate with third‑party vendors for hardware, software, network, and system support to ensure prompt resolution and service quality.
• Support rollouts of new systems, tools, and infrastructure projects, ensuring minimal disruption to business and restaurant operations.
• Track and report on key support metrics, issue trends, and team performance to senior leadership.
• Ensure adherence to Technology security practices and compliance requirements across locations.

Requirements

Optional assets :

Benefits

This is about you. Your attitude, passion, and potential. When you join our corporate office team, you can expect to be a part of something big. Whether in Finance, Marketing, Payroll, IT or Design, you will find yourself working alongside the industry's best talent. As individuals, we are ambitious and driven, curious and engaged. Together, we are a high‑performing team committed to each other's development and growth, and the success of over 50 Restaurant locations throughout North America.

JOEY Restaurant Group is an Equal Employment Opportunity Employer. JOEY Restaurant Group provides reasonable accommodations to qualified applicants and employees, including due to disabilities, medical conditions, and religious beliefs and practices.

#J-18808-Ljbffr