PrecisionERP / IT is recruiting for a Sr. ITSM Services Operations Specialist for an ONSITE contract opportunity in Vancouver, BC. Open to local candidates ONLY.
REQUIRED SKILLS :
- Expertise in designing, developing & implementing ITIL and Service Integration and Management (SIAM) Service Operation processes, policies and procedures to support IT operational excellence.
- Thorough analysis of data with business understanding, provides insights on current performance and improvement opportunities across client's IT environment
- Strong knowledge and understanding of the ITIL framework, service management processes, specifically Service Operation processes.
- Experience using service management tools (ie. ServiceNow)
- High level of IT technical competent skills
- Excellent communication skills