Member Network Coordinator

Job Description

Key Responsibilities

• Provide first-line customer service
• Set up meetings on virtual platforms
• Coordinate, attend, and provide staff support on volunteer leader evening meetings
• Prepare communications, meeting materials, minutes and additional resource documents based on provided templates
• Distribute meeting materials and minutes via email and virtual platform
• Serve as a first point of contact for volunteer leaders
• Maintain business professionalism in both oral and written communication
• Work collaboratively with both office based and remote colleagues along with external contacts regarding team accountabilities
• Maintain open communication with and support Governance Team in delivering governance programs
• Support succession planning and sustainability of the member governance system by sharing feedback and observations of volunteer leaders with Governance Specialists
• Observe and provide ongoing feedback on overall team operations for enhanced productivity and efficiencies
• Perform other duties and administrative tasks as assigned

Key Qualifications

Post-secondary education is an asset

3-5 years of experience in administration support

Highly organized and detail-oriented

Proficient computer skills including MS Office (Word, Excel, and Outlook), internet, email and basic database knowledge

Experience with Microsoft Dynamics or similar Customer Relationship Management (CRM) systems is desirable

Experience with virtual meeting etiquette with a strong focus on active listening

Ability to generate trust and confidence with both team members and volunteer leaders

Strong communication skills, both written and oral

Self-motivated, ability to set timelines to meet deadlines

Ability to manage multiple projects concurrently; with the flexibility to adapt to changing priorities

Ability to work well primarily on their own but also in a team environment with other staff on assigned roles and projects

Decisive with good judgment and decision-making skills to act effectively in resolving issues which arise

Experience working with volunteers in a leadership capacity is preferred

Professional and self-confident

Knowledge of fraternal benefit societies is an asset

Willingness and ability to work out of regular office hours including both evenings and weekends as required

Flexible working arrangements; ability to work evenings and weekends as required.

#LI-Remote

Salary Range :

$40,000.00 - $55,000.00

The actual base salary for this position will depend on several factors, including job-related skills, experience, and education. In addition to base pay, eligible employees may participate in a discretionary variable incentive plan, results are subject to both individual and company performance.

Please note that this posting is intended to fill an existing vacancy; however, there may be instances where more than one vacancy is available for the same role.