Coordinator - Health Equipment Loan Program

Title : Coordinator - Health Equipment Loan Program

Employee Working Location : In-person (Kelowna)

Employment Status : Casual

The Canadian Red Cross (CRC) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role, you will :

• Ensure that client services objectives and targets are met, monitor program delivery to ensure high performance standards and quality control.
• Assist in developing annual action plans for the client services team.
• Oversee the receiving, processing and tracking of client service requests, meeting Red Cross standards for timeliness and quality.
• Liaise with Talent Acquisition, Shared Services and Volunteer Engagement Experience regarding volunteer requirements necessary to achieve program objectives.
• Develop and implement volunteer retention and engagement activities.
• Select, supervise, and coach Lead Client Service volunteers in their role as volunteer supervisors.
• Contribute to and recommends modifications to systems designed to streamline, better secure or otherwise improve service delivery.
• Track financial and equipment donations and initiate corrective action when required.

What we are looking for :

Working conditions :

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