customer service manager - automobiles
- Education : Secondary (high) school graduation certificate
- Experience : 1 year to less than 2 years
Tasks
- Manage staff and assign duties
- Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
- Determine merchandise and services to be sold
- Implement price and credits policies
- Locate, select and procure merchandise for resale
- Develop and implement marketing strategies
- Plan budgets and monitor revenues and expenses
- Determine staffing requirements
- Resolve issues that may arise, including customer requests, complaints and supply shortages
- Plan, organize, direct, control and evaluate daily operations
- Recruit, hire and supervise staff and / or volunteers
Supervision
- 3-4 people
- 5-10 people
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
- Combination of sitting, standing, walking
Personal suitability
- Hardworking
- Positive attitude
- Time management
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Work Term : Permanent
- Work Language : English
- Hours : 40 hours per week
customer service manager - automobiles
Potential sales volumes and effect of competitors' operations on sales Determine merchandise and services to be sold Implement price and credits policies Locate, select and procure merchandise..
customer service manager - automobiles
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