• Selling and booking our Hop-On Hop-Off tour guided sightseeing tours attractions through a handheld point of sale (POS) system
• Proactively initiating sales by approaching guests asking open-ended questions and recommending experiences to maximize sales opportunities
• Being sales driven and guest focused working to meet and exceed sales targets and guest expectations.
• Delivering outstanding guest service and creating meaningful connections to enhance the guest experience
• Welcoming and assisting cruise ship passengers at street level as they arrive in Vancouver
• Assisting with boarding and unloading guests from the bus at Canada Place and Gastown
• Working closely with the Hop drivers and Operations team to ensure smooth guest experiences
• Efficiently scanning Hop-On Hop-Off tickets and processing voucher redemptions both on the street and onboard the bus.
• Organizing and managing guest lineups during peak times to maintain smooth operations
• Professionally addressing guest complaints or concerns escalating to Supervisor when necessary
• Keeping up to date with operational updates and communicating relevant information amongst team members

• You are sales driven and guest focused with a passion for delivering exceptional guest service
• You have previous experience working in a sales and guest service environment ideally in sightseeing or tourism.
• You are a quick learner with a professional and positive attitude.
• You have strong knowledge of Downtown Vancouver and surrounding areas including key attractions and experiences.
• You enjoy working outdoors for extended periods in all weather.
• You have familiarity with POS systems. Proficiency with credit card is an asset.
• You are flexible and adaptable available to work any day of the week including weekends and holidays.
• You work well both independently with minimum direction and as part of a team in a fast-paced environment.
• You are fluent in English written and oral. Ability to speak a second language is a bonus.
• You are legally entitled to work in Canada

• Paid training
• Free admission and discounts to over 90 attractions through the Tourism Privilege Pass
• Central downtown Vancouver office with easy access to all transit routes
• Monetary incentives guest reviews and sales
• Referral program reward get your professional colleagues to join our team
• Internal and external recognition programs for fun awards and prize opportunities
• Familiarization tours on our products and a plus one
• The little things like free coffee tea hot chocolate and water (available in-office)
• Respectful and safe work environment

Please include a Cover Letter when submitting your Resume.

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