Service Manager
Fuze HRAbbotsford, British Columbia, Canada30+ days ago
Salary
CA$100,000.00–CA$120,000.00 yearly
Job type
- Permanent
Job descriptionOversee the PM program for a large fleet of heavy equipment (including cranes and hoists) Manage people and processes within the service department to ensure ongoing customer satisfaction and support growth of the business; the team is made up of approximately 20 direct reports (Field Techs, Service Advisors) Work within ongoing Repair and Maintenance budgets, manage budgets effectively to ensure smart allocation of resources and personnel Manage equipment rebuild programs (order of rebuilds, pre-ordering parts, etc) Supplier management & communication – manage costs, quality, and delivery times Follow up with OEMs / suppliers regarding warranty claims, technical bulletins, and product enhancements, oversee management of warranty claims Oversee dispatch functions to ensure schedule is met, support Service Advisors as necessary and fill in during vacation / sick leave to ensure continuity of service Monthly and Annual financial reviews comparing budgets and KPIs, working in collaboration with Parts / Warehouse ad Operations Foster a healthy relationship with sales, accounting and finance to ensure proper paperwork flow and process development Play a key role in business systems integrations (ERP Service modules, dispatch modules, fleet tracking and maintenance software such as InspectAll, etc.) Maintain active relationships with clients Drive new sales through Parts and Service departments, leveraging work order recommendations. Produce service quotations to clients to ensure accuracy and profitability, and review outgoing quotations generated by the Service Advisors for accuracy. Recruit, hire, and train additional Field Service staff, conduct regular performance reviews and take corrective action if necessary Oversee Service Advisor handling of invoice disputes to ensure client satisfaction and mitigate as necessary Maintain a seat on the company Joint Occupational Health & Safety Committee Work with H & S department on program implementation and enforcement Must have demonstrable Service Management experience within the heavy equipment space (dealer or rental, both have relevancy here) Sound knowledge of fleet management and preventative maintenance programs, experience implementing & leading Exceptional people management skills, servant-style leadership qualities Commitment to delivering the highest standard of service Strong communication and organizational skills Business acumen – must be able to drive KPI delivery, manage / work within budgets, and drive continuous improvement from an operational perspective Must be willing to work on site in Abbotsford M-F Must be computer-savvy, with strong exposure to programs like MS Office, CRMs, Dispatch system and fleet management software.
CALLING ALL SERVICE MANAGERS WITH HEAVY-DUTY EQUIPMENT EXPERIENCE!
We are on the hunt for somebody awesome who can take the reigns of a robust heavy equipment service department, backed by a phenomenal crew of technicians and support staff. If you have at least 3 years of demonstrable Service Management experience within the equipment world (bonus points if you know your way around cranes!), strong maintenance planning abilities, a decent head for electromechanical concepts, and a passion for delivering impeccable service…we want you, reach out today to kickstart your next career adventure!
What are the perks?
- Awesome team – this is one of the best crews of technicians in BC, with many loyal, tenured mechanics (and electricians!)
- Great corporate culture, casual, family-oriented environment!
- Highly competitive compensation ($100 – 120,000 base + comprehensive benefits + RRSP with employer match)!
- Supportive, collaborative management!
What are the responsibilities?
What are the Requirements?
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Service Manager • Abbotsford, British Columbia, Canada