Support Service Clerk Facility Services

Position Summary

The Support Services Clerk reports to the Manager of Hospitality. As a member of the Staff Scheduling Team the Clerk supports daily hospitality and maintenance staffing and scheduling needs for all Quinte Health sites. The Clerk is primarily responsible for shift call-outs creation and maintenance of the Hospitality department schedules and records.

Full-time hours available for 4 weeks during the orientation period. Were seeking someone eager and available to join our team with an immediate start!

Required

1-year of previous experience in an administrative and customer service oriented role.

Demonstrated success working collaboratively in a team environment and independently performing tasks.

Strong computer skills including all Microsoft Office applications (Outlook Word) and advanced Excel skills.

Ability to quickly learn scheduling software and actively participate in training sessions.

Ability to work early mornings days afternoons and occasional weekends.

Demonstrated exceptional customer service skills.

Willingness and ability to improve processes.

For internal candidates disciplinary and attendance records will be considered.

Duties

Work positively and effectively as a team member within the Hospitality Staff Scheduling team.

Maintain daily and forecasting schedules to ensure all units are appropriately staffed.

Complete shift call outs in response to schedule needs and maintain and update shift records.

Work collaboratively with department leaders and confer with Manager regarding staffing and scheduling requirements.

Create unit schedules within timelines and collective agreement language.

Provide interpretation with HR assistance as required of collective agreement language pertaining to scheduling staffing overtime and premium situations.

Enter maintain and process payroll for all Hospitality and Maintenance staff.

Develop and generate reports through the collection and analysis of data from the scheduling platform.

Enter scheduling changes shift changes and other edits as reported for shift swaps overtime vacation etc. into the scheduling platform.

Assist with research / audits as requested / required both internally and externally.

Contribute to process and service improvements and contribute to department goals and projects.

Take huddle notes and keep up to date records.

Other duties as assigned.

At Quinte Health our four hospitals unite under the core values of Imagine Its You Value Everyone We All Make a Difference and Stronger Together . We work as one team to enhance lives improve access to high-quality care and build healthier communitiesright where people need it most.

Located on the stunning Bay of Quinte Belleville blends small-town charm with big-city perksvibrant dining festivals waterfront adventures scenic trails and great shopping.

As the largest Quinte Health hospital Belleville General Hospital (BGH) offers diverse opportunities across medicine critical care emergency surgery maternal-child care mental health rehab and oncology. We collaborate regionally to provide top-tier care.

At BGH youll thrive in a dynamic supportive and team-driven environment. Newcomers learn from experienced professionals fostering growth and a shared passion for making a real impact. Come be part of something amazing!

Physical Demands Analysis

Strength

Required Rarely lifting average 5-10 pounds maximum 15 pounds carrying pushing / pulling

Mobility

Required Often prolonged sitting

Required Occasionally standing and walking on hard surfaces bending / stooping

Dexterity

Required Often prolonged fine finger movements

Required Frequently gripping / grasping eye / hand coordination

Required Briefly reaching with both hands

Equal Opportunity

We thank all interested candidates for their response however only those chosen for an interview will be contacted. Quinte Health is an equal opportunity employer committed to meeting needs under the Canadian Charter of Rights and Freedom and the Ontario Human Rights Code. Our Recruitment process follows the Accessibility for Ontarians with Disabilities Act in order to provide a fair and equitable process for all candidates. Applicants requiring accommodation through the recruitment / interview process are encouraged to contact the Human Resources Department at x2577 or for assistance.

Key Skills

MAC,Active Directory,Service Support,End user,Access Points,trouble tickets,OS,Linux,Project Management,Service Management,Service Quality,Setup,Service Desk,hardware,Software Applications

Employment Type : Unclear

Experience : years

Vacancy : 1