Client and Caregiver Specialist

Right at Home Canada Fraser Valley is part of an international family of over 550 Care Offices around the globe. We provide a full suite of both non-medical and medical care, products and services to older adults and disabled adults who want to continue to live independently, wherever home is for them.

Right at Home is currently seeking a part time Client and Caregiver Specialist to become part of our team in our Abbotsford office.  This position is 25 hrs / wk and requires working either a Saturday or Sunday.

The Client and Caregiver Specialist is responsible for service inquiries, scheduling employees and maintains scheduling information and data as required. Our company is growth focused and looking for a passionate individual who takes initiative, looks at challenges as opportunities and always follows through.

DUTIES AND RESPONSIBILITIES

• Answer telephone and respond to client inquiries regarding services provided an input in CMS
• Respond promptly and courteously to all clients calls
• Assist and ensure all client and staff onboarding documents are uploaded in software
• Schedule employees for care and service based on the client’s needs
• Notify clients and employees regarding initial and ongoing schedules
• Fill vacant shifts and monitor caregiver hours
• Track and maintain all employee leaves
• Monitor scheduling conflicts and urgent changes
• Reconcile caregiver hours against client billing
• Assist with recruiting, hiring, and onboarding
• Verify overtime, stat holidays, and mileage
• Schedule and conduct caregiver orientation and set up training needs
• Match credit card receipts to monthly statements in Excel
• Manage office and caregiver supply inventory

Education / Experience Requirements :

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Right at Home Canada.