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Tier 2 Infrastructure Analyst (After Hours Shift)
Tier 2 Infrastructure Analyst (After Hours Shift)Alt-Tech • Sherwood Park, AB, Canada
Tier 2 Infrastructure Analyst (After Hours Shift)

Tier 2 Infrastructure Analyst (After Hours Shift)

Alt-Tech • Sherwood Park, AB, Canada
6 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Salary : $55000-$60000 Annualy

About Us

Alt-Tech Inc. is an award-winning leader in Managed IT Services, Cyber Security, AI, and Automation proudly serving Alberta businesses for 20 years. We specialize in the security, design, installation, and support of computer systems and networks for small, medium, and large businesses. Our mission is to deliver reliable, high-performance IT infrastructure that is easy to leverage towards the success of each business we servebacked by our dedicated team of professional IT consultants and network analysts. At Alt-Tech, our corporate culture is second to none.

We pride ourselves on our core value : Family. Being part of the Alt-Tech family means more than just teamworkits how we support each other and our clients every day. If you're passionate about technology, eager to expand your skill set, and looking for a place to grow, wed love to hear from you.

Position Overview

We are currently hiring aTier 2 Infrastructure Analystto join our team in Sherwood Park, Alberta. This is a full-time, mid-level role supporting escalated technical issues, coordinating response and action plans for after-hours incidents and outages, and managing server / workstation patching and maintenance through automation.

  • THIS IS A HYBRID ROLE INVOLVING A SPLIT SHIFT

This role requires 8 hours of work daily. 3 hours of your day would be in the office, the remaining 5 would be a flexible schedule worked remotely between 7PM and 6 AM (based on workload and client incidents). While the hours to be worked daily are 8, when those hours occur is open for discussion.

Key Responsibilities

  • Provide remote software / hardware support for Alt-Tech clients
  • Handle escalation from Tier 1 support and scheduled tickets from fellow Tier 2 support agents
  • Mentor and support junior team members
  • Create and maintain relevant documentation
  • Collaborate with vendors and other service providers to resolve advanced issues
  • Required Skills & Qualifications

  • Microsoft certification is an asset
  • Fluent in written and spoken English
  • 3+ years of experience in maintaining IT systems and networks
  • Experience with cloud computing platforms, mainly Azure
  • Proficient in network administration and cybersecurity measures
  • Strong problem-solving skills and ability to troubleshoot complex issues
  • Ability to work alone on assigned tasks and proactively identify issues
  • Positive, can-do attitude with a strong work ethic
  • Proficiency in the following Microsoft technologies :
  • Windows 10 / 11

  • Windows Server 2016 to Current Version
  • Active Directory, DNS, DHCP
  • Microsoft 365
  • Microsoft Azure, OneDrive, SharePoint
  • Preferred Qualifications

  • Microsoft Certifications (e.g., AZ-900, MS-900, SC-900, AZ-104, MS-102)
  • Experience supporting a variety of business sizes and industries
  • Creative problem-solving capabilities
  • Experience with Linux, Proxmox and NAS OS's
  • Education

  • Post-secondary diploma or degree in Computer Technology or related field preferred
  • A combination of education and experience will be considered
  • What We Offer

  • Competitive wage and benefits package
  • Fun, dynamic, and flexible work environment
  • Personalized training and development plans
  • Exposure to new technologies and services
  • A supportive and experienced team
  • Opportunities for professional growth
  • And more!
  • Job Details

  • Location : Sherwood Park, Alberta
  • Type : Full-Time
  • Experience Level : Mid-Level
  • Compensation : $55,000 $60,000 / year
  • Ready to join a team where your contributions matter and your career can thrive? Apply today and become part of the Alt-Tech family.

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    Tier 2 Infrastructure Analyst After Hours Shift • Sherwood Park, AB, Canada

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