Service and Return Desk Associat

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match.

By joining the RONA family, you’ll enjoy many benefits, such as :

An inclusive and safe working environment

Promotion of work-life balance

Exclusive employee discounts

Benefits : insurance (certain conditions apply), annual salary review, etc.

Opportunities for advancement within the company

An employer that’s involved in the community

Teamwork and ongoing training

A comprehensive training program for all new hires

A student incentive program

And much more!

Become a member of our service and returns team! Welcome our customers! Turn every interaction into a positive experience with your communication skills and commitment to great service. Your talents will be key and contribute to the success of our store.

Your role :

Greet customers warmly and ensure a good customer experience

Exchange or return merchandise according to company’s policy

Produce and balance the cash report at the end of each shift

Prepare paperwork for rental vehicles and follow up

Be aware of current promotions and flyers

Ensure each cashier has the necessary items to accomplish their tasks (cash register tape, credit cards application forms, bags etc.)

Comply with policies and procedures regarding loss prevention, breakage of goods and health and safety

Other related tasks to ensure the store runs smoothly

What we're looking for :

Strong communications skills

Excellent customer service

Cashier and customer service experience would be an asset

If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.