Gate Staff

Powered by Passion. United by Purpose. Build for Impact.

At Maple Leaf Sports & Entertainment Partnership (MLSE) we exist to deliver the ultimate fan experience by lifting trophies spirits and communities united as one.

Were more than a workplace. We are a team of passionate people boldly building the future of sport and entertainment together. We believe in the power of play the strength of collaboration and the energy that comes from showing up with purpose.

From the ice to the pitch the hardwood to the digital arena were proud to be the driving force behind the Toronto Maple Leafs (NHL) the Toronto Raptors (NBA) Toronto FC (MLS) Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL) Raptors 905 (NBA G League) Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club the Toronto Raptors Esports franchise in the NBA 2K League.

We bring these teams and world-class entertainment to life at our iconic venues including Scotiabank Arena BMO Field Coca-Cola Coliseum Ford Performance Centre BMO Training Ground and OVO Athletic Centre. Off the field we serve up elevated dining at e11even Real Sports and our signature club spaces like Hot Stove Club ScotiaClub and Platinum Club.

Through MLSE Foundation and MLSE LaunchPad we use the power of sport to help youth facing barriers reach their full potential. Since 2009 weve invested more than $45 million into Ontario communities -- and were just getting started.

This is what it means to be One MLSE: a culture where everyone plays a role everyone belongs and everyone contributes to something bigger than themselves.

So if youre ready to play with purpose grow with passion and win as one wed love to have you on our team.

** We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed we encourage you to apply. Your unique perspective transferable skills and lived experience may be exactly what were looking for. **

Job Description

POSITION OVERVIEW

As a valuable member of the Event Personnel team you will be responsible for the delivery of winningfan service to fans during a variety of events.

RESPONSIBILITIES

• Greet fans in a welcoming and friendly manner

• Act as an ambassador for MLSE and our community

• Retrieve & verify fans tickets

• Inform fans of seat locations or other venue services

• Direct fans with special needs/requests to Fan Service

• Provide friendly and informed response to customer inquiries

• Adhere to all MLSE service standards and policies including Health & Safety

• Work in compliance with the provisions of the Occupational Health & Safety Act

• Critical decision making when dealing with ticket issues customer concerns or possible emergency situations

• Must be adaptive to changes and handle unplanned situations relating to MLSEs business or fan needs

• Operate elevator as required training provided

REQUIREMENTS

• Available for all events at BMO Field and Scotiabank Arena. Option to work at Coca Cola Coliseum.

• Must be able to work both indoors and outdoors as well as in a variety of weather environments including cold/heat suitable outerwear is provided

• Available to work evenings weekends and holidays as required

• 12 month a year availability

• Previous ticket taking/ushering experience an asset

• Excellent interpersonal and communication skills; team focused

• Work with enthusiasm and professionalism always

• Able to pay close attention to detail

• Able to hold and use ticket scanner weighing no more than 32ounces

• Able to work in a noisy dynamic and busy environment

• Familiarity with the City of Toronto and tourist attractions an asset

• Must be flexible to work shifts weekdays as early as 4:30pm and weekends and holidays during the day and evening

• Legally entitled to work in Canada

• Some walking standing climbing of stairs and navigating the venue may be required

• Willingness to learn and apply basic technology on smartphones and social media that help elevateour team and fans experience and engage on Workplace MLSEs internal communication platform

• A winning attitude!

• Must be Smartserve certified

Job Posting Compensation Range/Rate:

$20.29