Cloud Operations Engineer

MongoDB Atlas is the premier multi-cloud database-as-a-service built and operated by the makers of MongoDB. The Cloud Operations Engineering team at MongoDB is a worldwide team responsible for the consistent operational success of every MongoDB Atlas customer. As a Cloud Operations Engineer, you will help ensure the success of our Atlas customers, whether they are early startups or large multinational companies, cloud-native or just getting started with a digital transformation to the cloud. You are excited about the core mission of MongoDB, and the opportunity to join the team responsible for operating Atlas, the fastest-growing multi-cloud database-as-a-service in the world. You are prepared to be one of the early members of a 24 / 7 / 365 global cloud operations team.

Cloud Operations Engineers will be responsible for day-to-day duties such as creating and monitoring system’s alert dashboards, reviewing critical events and system logs, accessing customer instances that underpin their production databases and performing server administration duties including performance troubleshooting. Applicants must be critical thinkers who are quick to detect, resolve, or elevate issues that are sometimes broad in scope and difficult to trace.

At MongoDB you will grow your career and skills, wear multiple hats, and be part of an operations team that works at the frontier of Cloud services and database systems.

This role can be based out of our West Coast offices or remotely in the United States.

This role specifically follows a weekend support model (Wednesday-Sunday, Saturday-Wednesday, or Friday-Tuesday, with the next two days as the week-off) and requires adherence to West Coast Hours (9am to 5pm PST). If you're passionate about being an Cloud Operations Engineer, working with our largest enterprise customers, and are open to flexible, weekend-oriented scheduling, we encourage you to apply.

Responsibilities

• Successfully coordinate and collaborate with a global team of Cloud Operations Engineers who are tasked with ensuring our uptime guarantees to our Atlas customer base
• Help scale the worldwide Cloud Operations Engineering team with the strategic implementation and refinement of new processes and tools
• Assist in scoping, designing and deploying systems that reduce Mean Time to Resolve for customer incidents
• Monitor and detect emerging customer-facing incidents on the Atlas platform; assist in their proactive resolution
• Automate routine monitoring and troubleshooting tasks
• Diagnose live incidents, differentiate between platform issues versus usage issues, and take the next steps toward resolution
• Assist in performing root cause analysis after incident recovered; identifying any breakdowns in processes or workflows that contributed to the event and what changes need to be made to prevent similar events
• Contribute to documentation of corner case scenarios, troubleshooting workflows and SOPs.
• Work alongside our product management, cloud engineering and support organizations by identifying areas for improvement in the management applications powering the Atlas infrastructure
• Inform executive leadership and escalation management personnel of major outages
• Coordinate and participate in a weekly on-call rotation, where you will handle short term customer incidents (proactively from automated monitoring or through reactive alerts via our Technical Services team)

Requirements

Nice To Have

Benefits include

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, (https : / / www.mongodb.com / company) guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy (https : / / www.mongodb.com / company / blog / culture / employee-benefits-that-make-a-difference-at-mongodb) , we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB (https : / / www.mongodb.com / blog / channel / culture) , and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

REQ ID : 3263285518

MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include : equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, Registered Retirement Savings Plan (RRSP) with employer match, mental health counseling, backup child and elder care, and health, dental, and vision benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to candidates based in Canada.

MongoDB’s base salary range for this role in Canada is :

$115,000—$160,000 CAD

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