Client Support Representative

Ace Management Group specializes in the development of advertising and promotional marketing campaigns for our diverse client base. Our North York based office is committed to helping our clients to build their brands’ equity. We do this through creating and executing promotional advertising events that create buzz and increase profitability among our clients’ target demographic. As a Client Support Representative your main responsibility will be to assist the Advertising Account Manager and promotional sales team in the creation, implementation and execution of direct marketing & promotional strategies for advertising campaigns across the North York area designed to fit specific clients' needs. Key Responsibilities : Assist the Advertising Account Manager and promotional sales team in creating cost-effective regional promotional solutions with a specialized scale to target a specific demographic and market Assist in coordinating various types of on-site promotional sales techniques to stimulate demand for each client’s products / services / brands Display the promotional materials at on-site and in-store events, establish consumer connection and brand loyalty in a person-to-person interactive environment Proactively identify new promotional techniques to increase brand loyalty and increased profit As a Client Account Representative you will : Listen, understand, and take quick action. Like all of us, customers just want someone to listen and help get their problems solved. You'll do both. Assist customers in selecting the products and services that best suit their technology and communications goals and help to set up the account. Process upgrades, downgrades, new product purchases, and facilitate delivery and installation efficiently and effectively. Maintain excellent time management, professional customer service at all times, and be able to balance multiple projects and responsibilities. Have the opportunity to engage in continuous professional development training sessions and participate in a dynamic team-based company culture. What You Need to Get Started : 1-2 years in a customer based role Excellent interpersonal skills, tact, and a track record of success with customer-facing roles Ability to handle pressure, prioritize, and multi-task during the course of a business day Tech-savvy, or the ability to pick up concepts quickly Enthusiasm and aptitude for learning new skills Qualifications : Must be able to communicate fluently in English A university degree or college diploma in communications, marketing, public relations or a related field preferred Strong interpersonal skills and presentation skills Ability to balance multiple priorities and meet deadlines Must be able to work in a fast-paced environment Able to work at the speed of the business and meet tight deadlines Keen attention to detail and very process oriented Travel to on-site promotional advertising & marketing areas will be required Powered by JazzHR