Account Director

Overview

Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX : DXT). We have a far-reaching presence across North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. Work That Matters, People Who Care.

Job Description

We are seeking an experienced

Account Director

to oversee a large, complex

government account . This is a highly client-facing role requiring strong leadership, hospitality-focused service delivery, and financial accountability.

Key Responsibilities

Lead revenue growth and ensure profitability for the assigned confidential account

Act as the primary client contact, ensuring exceptional service delivery and relationship management

Oversee daily operations across two service lines : Housekeeping and Maintenance / Handyman Services

Lead, mentor, and support on-site Managers and their teams

Manage staffing levels and workforce planning in alignment with seasonal demands

Oversee resource planning, scheduling, and operational execution

Maintain high standards of service quality with a strong hospitality mindset

Drive client satisfaction, issue resolution, and long-term account retention

Oversee financial responsibilities including :

Month-end financial processes

Budget management and forecasting

Understanding and oversight of staffing and payroll budgets

Ensure compliance with safety, quality assurance, and government contract requirements

Support recruitment, onboarding, and training initiatives

Identify opportunities for operational improvement and account growth

Competencies for Success

Strong leadership presence with the ability to influence and inspire

Results-oriented with a focus on operational excellence

High level of accountability for performance and outcomes

Exceptional interpersonal, communication, and client management skills

Strong organizational skills and attention to detail

Ability to manage multiple priorities in a fast-paced environment

Data-driven and comfortable using technology to support decision-making

Collaborative and inclusive leadership style

Qualifications

Minimum

2+ years of operational experience

in Integrated Facilities Management

Experience managing large on-site teams; multi-site experience is an asset

Strong hospitality or service-driven background

French (Francophone) required , English required

Understanding of technical and operational service delivery

Flexibility to work extended hours during peak operational periods, including occasional weekends

Ability to travel overnight when required

Must pass a

Federal Criminal Background Check

Must have a

clean driver’s abstract

Additional Information

Be part of an industry that's more important than ever!

Employee Referral Program!

Career advancement opportunities.

Whereas other companies are downsizing, we are growing!

Be #1 on day 1 by joining an industry leader.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

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