Senior Digital Program Manager, Support Experiences

Position Overview

At Autodesk, we are all about creating irresistible experiences that unlock value for our customers. Our Customer Success Digital Transformation team works on highly visible and cross-functional projects to drive strategic outcomes for our customers and business stakeholders alike. We act as a central program and project management office (PMO) for digital initiatives in the world of Customer Success.

In this role, you will support digital programs for customer support experiences, ensuring that projects are executed successfully. You will perform a wide range of tasks to drive overall implementation of customer support program goals and objectives. You'll partner closely with the VP of Customer Support at Autodesk, field teams, tech partners, and enablement leads. In addition, you may be asked to facilitate operational efficiency, organizational alignment, and internal communications.

A strong candidate will relish the opportunity to jump into a fast-paced highly visible environment to drive significant impact. At Autodesk, you'll work on some of the most intriguing challenges you have ever seen, you’ll have a dynamic, collaborative workplace, you’ll be surrounded by smart, engaged people, you’ll brainstorm. If this sounds like your thing, read on!

Responsibilities

Manage specific large- and small-scale digital learning programs that have a distinct beginning and end

Develop and maintain project / program plans. Regularly update plan with new information, risks, and decisions

Maintain and revise procedures to ensure efficient and effective project operations, which may include managing governance processes, and monitoring and tracking project performance

Communicate with project lead and stakeholders. Work proactively with the project lead to resolve critical issues

Coordinate and facilitate cross-functional meetings to manage programs

Prepare a variety of presentations, executive and other, in support of the program objectives

Minimum Qualifications

7+ years relevant project management work experience. Bonus points if it was in a customer support team

Strong attention to detail and project management skills

Experience working effectively with global / virtual teams

Strategic thinker with demonstrated creative problem-solving skills

Highly motivated, self-driven and passionate about delivering great experiences

Structured and efficient in planning and coordination of projects

Strong written and oral communication skills

The Ideal Candidate

You understand the value of collaboration – you’re able to work with a variety of different stakeholders to create alignment and execute around common goals

You have a customer mindset – you can easily put yourself in the customer’s shoes and represent their point of view back to other team members

You crave creative challenges – you see problems as opportunities to solve. You are naturally curious and are constantly pushing to understand the “why”

You get stuff done – you know when it is time to turn from ideation to execution, and you do it flawlessly and with enthusiasm

Learn More / Plus d'information

About Autodesk / À propos d’Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Bienvenue chez Autodesk ! Nos logiciels créent chaque jour des choses extraordinaires  : des bâtiments les plus écologiques aux voitures les plus propres, en passant par les usines les plus intelligentes et les films à succès. Nous aidons les innovateurs à concrétiser leurs idées, transformant non seulement la façon dont les choses sont fabriquées, mais aussi ce qui peut l’être. Nous sommes très fiers de notre culture chez Autodesk ; elle est au cœur de tout ce que nous faisons. Notre culture guide notre façon de travailler et de nous comporter les uns envers les autres, influence nos interactions avec nos clients et nos partenaires, et définit notre image au monde. En tant qu’Autodeskien, vous pouvez accomplir un travail significatif qui contribue à bâtir un monde meilleur, conçu et réalisé pour tous. Prêt à façonner le monde et votre avenir ? Rejoignez-nous !

Salary transparency / Transparence salariale

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Le salaire est l'un des éléments du programme de rémunération concurrentiel d'Autodesk. Pour les postes basés au Canada (Colombie-Britannique), nous proposons un salaire de base compris entre X et X dollars. Les offres sont basées sur l'expérience et la situation géographique du candidat et peuvent dépasser cette fourchette. En plus du salaire de base, notre programme de rémunération peut inclure des primes annuelles en espèces, des commissions pour les postes commerciaux, des attributions d'actions et un ensemble complet d'avantages sociaux.

Diversity & Belonging / Diversité et appurtenance

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here :

Nous sommes fiers de cultiver une culture d’appartenance où chacun peut s’épanouir. Pour en savoir plus, cliquez ici :

Are you an existing contractor or consultant with Autodesk?

Êtes-vous un sous-traitant ou un consultant existant d’Autodesk ?

Please search for open jobs and apply internally (not on this external site).

Veuillez rechercher des emplois vacants et postuler à l’interne (pas sur ce site externe).