About Bonsai
Bonsai helps thousands of agencies and consultancies around the world win new clients, deliver projects on time and get paid. 🌳
Bonsai's vision is to enhance operational efficiencies and driving profitability for consulting firms and agencies. The platform is meticulously designed to eliminate operational friction and simplify the management of business processes through its three core product suites : Client Management, Project Management, and Financial Management.
We're profitable, growing very quickly, and are backed by some of the world's best investors (YC, Matrix Partners, Index Ventures).
We've also been 90% remote since 2016 and our team is spread across 9 different countries. This role will be predominately remote with the occasional day in office with our Toronto team.
About The Role
As our first Account Manager , your primary focus will be ensuring our clients are set up for long-term success through a seamless onboarding process and ongoing support. You’ll work closely with our Sales, Customer Success, Product, and Marketing teams to drive engagement, satisfaction, and advocacy for Bonsai.
In this role, you will own client relationships from the moment they join Bonsai, helping them navigate our platform and tailoring their experience to meet their unique business needs. By identifying opportunities to add value and eliminate friction, you’ll play a pivotal role in fostering a culture of customer-centricity at Bonsai.
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