Bilingual Mental Health Member Advocate

NOTICE OF PRIVACY PRACTICES FOR US EMPLOYEES' PERSONAL INFORMATION

Effective : 11 / 1 / 2021

1.Introduction

Teladoc respects your privacy and is committed to maintaining the confidentiality and security of your Personal Information.

In furtherance of your employment relationship with Teladoc, we collect Personal Information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act ( CCPA ).

For purposes of this Notice, Personal Information is defined as : any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any Applicable Law treats as Personal Information.

The purpose of this Notice of Privacy Practices for US Employees’ Personal Information ( Notice ) is to provide notification to potential, former, and current full-time and part-time employees, volunteers, contractors, and interns (collectively referred to throughout this Notice as you , your , their , or Employees ) as to how Teladoc Health, Inc.

uses and discloses your Personal Information. For the purposes of this Notice, Employee also refers to consultants and contractors engaged by Teladoc, even though they are not otherwise employees.

It is important that you read and understand this Privacy Notice. If you have questions or do not understand it fully, please seek additional information by contacting the Privacy Officer at privacy@teladochealth.

com or by contacting your HR Representative.

This Privacy Notice is not a contract and does not create any contract of employment or other rights or obligations.

2.Scope

Teladoc Health, Inc. is made up of different legal entities, including U.S. and international subsidiaries listed in Teladoc Health Subsidiaries and Affiliates.

When we mention Teladoc , we , us or our in this Notice, we are referring to the relevant legal entity of Teladoc Health, Inc.

that is responsible for processing your Personal Information as your employer. This Notice applies to how Teladoc collects and uses your Personal Information as part of your employment relationship with Teladoc.

To the extent that you use any of Teladoc’s suite of medical services, such as telehealth, chronic condition management, or expert medical services, or Teladoc’s websites, this Notice does not apply to the information that is collected during your use of those services.

To avoid doubt, the information collected during your use of those services, if any, will not be accessed or used for employment purposes.

See the Privacy Notice that is applicable for the services you are using in order to understand what Personal Information is collected and processed by Teladoc during the course of your use of those services.

3.Categories of Personal Information We Collect

We may collect the following categories of Personal Information about you :

Category Examples

Identifiers : Real name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, social security number, driver’s license number, passport number, telephone numbers, date of birth, other similar identifiers.

Categories of Personal Information described in Section 1798.80(e) of the California Civil Code : Name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, financial information, medical information, health insurance information.

Characteristics of protected classifications under California or federal law : Age, race, national origin, citizenship, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran, or military status.

Biometric information : Fingerprint, voice recording.

Internet or other electronic network activity information : Your access to and use of Teladoc’s communication systems, applications, and software including your access to and modification of the information contained therein (e.

g. corporate, client, and member information). This includes your Teladoc email account, and applies whether you access such information, systems, applications, software, and communication systems through company issued equipment or your personal device.

User logs and access control related information, including physical access to Teladoc’s premises. CCTV footage and other information obtained through electronic means such as swipe card records.

Location information, including through GPS tracking technology on Teladoc-owned devices (e.g., laptops to locate and / or wipe lost or stolen laptops), or other devices owned by you which you use in connection with your employment with Teladoc.

Browsing history, search history, and information regarding interaction with an Internet website, application, or advertisements on Teladoc-provided devices.

Geographic data : GPS tracking on Teladoc-provided devices as well as through swipe card records.

Audio, electronic, visual, thermal, olfactory, or similar information : Photograph, temperature, CCTV footage, voice recording.

Professional or employment-related information : Title(s), position description(s), working location(s), years of service, salary, work hours, vacation and absences;

copy of driving license (if relevant for your position); copy of passport or identity card, and information related to immigration and right-to-work (e.

g., work permit / visa application information); travelling and travel expenses data; termination date and reason for termination.

CV / resume details, employment history, and any information you provide to us on an application and during interviews, as well as information we gather from reference persons whose contact details you have provided to us, written or verbally, and background check reports.

Information required for payroll purposes (e.g., bank account details, tax information); Information related to benefit entitlements and schemes such as insurance and stock options, e.

g., details of participation and contributions made. Benefits information, compensation information. Emergency contact information, and names of dependents.

• Performance related information (e.g., assessments of your performance, objectives and goals, feedback, and tests results);
• information relating to misconduct, investigations, and disciplinary actions; attendance; qualifications and personal development information, and competence assessments;
• learning and development records, certificates, licenses, and vocational records; records of career and succession planning;

ongoing background check reports and security data.

Education information : Degrees, schools attended, certificates, licenses, spoken languages, vocational records, and professional qualifications.

Inferences : Inferences drawn from any of the above types of information that may reflect your characteristics, behavior, intelligence, abilities, and aptitudes related to the purposes outlined in Section 4 below.

Personal Information that you provide directly to us either verbally or in writing

4.Purposes for which Personal Information is Used

As an employer, Teladoc collects, uses and discloses your Personal Information in connection with your working relationship with us and in order to comply with Teladoc’s legal obligations.

We use, and may disclose to third parties who assist us with these functions, Personal Information for the following purposes :

Recruitment, interviewing, and vetting of candidates for employment

Background checks for employment and client engagement services

Onboarding and decisions about continued employment or engagement

Managing and documenting your employment, attendance, and job performance

Providing you with equipment, training, and support to carry out your duties and responsibilities

Payroll and other compensation

Administering and managing compensation and benefits

Organization management and administration, including staffing management, financial planning, internal audits, and other administration.

Administration of absences in accordance with company and statutory leave programs,

Traveling and expense reimbursement

Responding to employment verification inquiries

Communicating with you. This may include facilitating communications to and between employees and contractors, and communications with other bodies (e.

g., regulatory authorities). This also includes use of your photograph on internal methods of communication including email communications, ID cards, and through other global employee development activities such as on the Teladoc Intranet, during town hall meetings, and department meetings.

External marketing activities, including marketing photos, brochures, website content, videos, social media posts, and other related marketing activities.

Complying with legal obligations, including responding to requests from government agencies

Reporting to appropriate government entities, including tax authorities and other governmental and regulatory agencies

Ensuring network and information security, including preventing unauthorized access to our computer and electronic communications systems and physical locations

Administering our applications, software, and systems

Preventing fraud, responding to legal process, and complying with federal, state, and local laws, as well as regulatory requirements

Statistical, research, and analytical purposes to understand and improve worker satisfaction, improve products & services, and performance as necessary

For any other purpose with your consent

5.Cross-Border Transfers of Personal Information

Teladoc is a global company, with offices located throughout the world. As a result, your Personal Information may be transferred to other Teladoc offices for the purposes identified above.

Any such transfer shall take place only in accordance with and as permitted by the law of your jurisdiction, but please be aware that the laws and practices relating to the protection of Personal Information may be different.

Regardless, we shall apply the provisions of this Notice to your Personal Information wherever it is located. Teladoc may use third parties, for purposes described above, that reside outside of your jurisdiction.

6.Retention of Personal Information

The length of time we retain your Personal Information depends on the status of our relationship with you and the requirements of applicable law.

We will retain your Personal Information for as long as your employment with us lasts and for a certain period after your employment with us has ended.

To determine that period, we take into account our legal and regulatory obligations (such as financial, equal opportunity, and antidiscrimination reporting obligations) and for the statutory periods necessary to resolve disputes, make and defend legal claims, conduct audits, and / or enforce our agreements.

7.Security

8.Contact Us

If you have any questions about our collection or use of your Personal Information, please contact the Privacy Officer at privacy@Teladochealth.

com or contact your HR Representative.

9.Changes to this Privacy Notice

We may periodically modify this Privacy Notice and promptly will provide such updates to you via email, posting it on a Teladoc Intranet site, or by otherwise distributing this to you as part of updates to our policies and procedures.

Bilingual Mental Health Member Advocate page is loaded

Bilingual Mental Health Member Advocate

Apply locations Remote - Canada time type Full time posted on Posted 30+ Days Ago job requisition id JR15262

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience.

As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger thriving both personally and professionally.

Together, let’s empower people everywhere to live their healthiest lives.

This is a 100% remote position - the full flexibility to work from home!)

The Opportunity

As the world leader in virtual care, Teladoc Health is passionate about taking care of people. We have been providing care in Canada for over two decades to more than 9 million Canadians and 85,000 plan sponsors.

We deliver care across 175 countries (over 51 million members globally), living our mission to empower all people to live their healthiest lives by transforming the healthcare experience.

Levering digital technology, we provide whole-person care that spans every stage in a person’s health journey from wellness and prevention to acute care to complex healthcare needs.

Our Canadian team has doubled in size over the last two years, and our growth is expected to rapidly continue as we transcend the landscape of future healthcare.

Position Summary

The Bilingual Mental Health Member Advocate ( French / English required ) is a key player on a cross-functional team comprised of medical coordinators and regulated healthcare professionals such as nurses, social workers, occupational therapists, psychiatrists and psychologists that is responsible for the delivery of clinical support and case management for members with mental health challenges and / or related symptoms.

The Mental Health Member Advocate will ensure clinical quality and the highest level of member satisfaction while working directly with the member to implement and measure progress against action plans.

This is an ideal role for a healthcare professional with a Mental Health background ( Registered Nurses, Social Workers, Occupational Therapists, etc.

who wants to join an exciting global mission to transform future healthcare!

Role and Responsibilities

• Serve as the case manager for members during their Mental Health program participation, ensuring the highest possible member experience and proactive communication on case progression and next steps.
• Obtain a comprehensive health history by leading members through an intake assessment to capture all relevant data about their current condition and health history using a bio-psycho-social model.
• Contribute to completing outcome measures and assessment questionnaires such as assessment inventories / tests as directed by psychology and psychiatry experts on Teladoc’s team.
• Facilitate expedited procurement of member medical records.
• Schedule treatment action plan report discussions between members and Teladoc clinicians.
• Assist members to implement treatment, identifying best path to care as recommended in expert action plan report.
• Provide technical and case support to Teladoc clinicians.
• Meet defined service level standards for case progression, overall quality, and member satisfaction.
• Ensure compliance with privacy legislation such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and Personal Health Information Protection Act (PHIPA).
• Utilize technology to ensure case coordination and integrity of information documenting all internal and external communications (verbal and written)
• Provide training and education to members, third party and internal partners on a variety of subjects, from administrative tasks such as how to use video conferencing tools to more in-depth topics, such as how the Mental Health program works.
• Assist in building the company’s network of quality mental health community resources and partners.
• Liaise with third party partners to ensure a seamless case management process with measurable outcomes and metrics.
• Perform other duties, as directed .

Skill Requirements / Preferences

Candidate must have mental / behavioral health field experience

• Bachelor’s Degree of Nursing is required and in good standing with governing College
• Must be fully bilingual French & English
• 3-5+ years’ experience in a professional office environment required; hospital, physician practice, or other medical environment preferred.
• Experience working in the mental / behavioral health field and knowledge of the mental health system
• Demonstrated knowledge of relevant policies and legislation surrounding mental health.
• Overall expert knowledge of mental health and addiction services.
• Bilingual French / English is preferred but not required
• Knowledge and experience in both physical and mental health, bio-psycho-social model, determinants of health, mood disorders and respective treatment plans, prevention and functional aspects of disability, assessment methods and techniques.
• Advanced assessment and diagnostic reasoning skills.
• Proven ability to work effectively as part of a multidisciplinary team and demonstrate competence in performance of the facilitator / care coordinator role, case management, clinical assessment and intervention and documentation of care.
• Proficiency in report writing and ability to summarize and synthesize reports.
• Exceptional networker or resourceful researcher (i.e. identifying partners, providers, etc.).
• Demonstrated ability to manage cases and multiple projects in parallel.
• Proven excellent interpersonal skills and effective oral / written communication skills.
• Demonstrated excellent organizational, problem-solving, decision-making, conflict resolution and critical thinking abilities.
• Ability to work independently but recognize when escalation is warranted.
• Ability to adapt to a fast-paced work environment in a growing company with expanding service lines and client base.
• Competent using office productivity software (Microsoft Excel, Word, Outlook, PowerPoint, Adobe Acrobat), EMR’s and browser-based software applications to search for information and enter data.

Why Join Teladoc Health?

A New Category in Healthcare : Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.

Our Work Truly Matters : Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.

Make an Impact : In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.

Focus on PEOPLE : Teladoc Health has been recognized as a top employer by numerous media and professional organizations.

Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.

Diversity and Inclusion : At Teladoc Health we believe that personal and professional diversity is the key to innovation.

We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

Growth and Innovation : We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.

At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for any stage of the recruitment process / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please reach out to us at [email protected] .

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