SRE Technical Product Owner

About NCR VOYIX

NCR VOYIX Corporation (NYSE : VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries.

NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments.

Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions.

We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth.

Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small from the best-known brands around the world to your local favorite around the corner.

SRE Technical Product Owner

LOCATION : Waterloo, Canada

Job Role :

As an SRE Product Owner, you will be responsible for the foundation of our Channel Service Platform the infrastructure and automation of our SaaS offering.

In this position, you will be defining and prioritizing the SRE Team's backlog, by gathering requirements from stakeholders, prioritizing them, documenting them accordingly and working with the SRE Team to deliver within the agreed upon timelines.

This role is a career stepping stone to an SRE / Cloud Architect role career path.

You will collaborate closely with the business verticals, Enterprise Architecture and the Development / SRE teams to define the strategic implementation and automation roadmap, with the SRE team responsible for the delivery, and with stakeholders to understand needs.

Ultimately, you will be the specialist who holds the vision for your platform and knows its Return on Investment.

The perfect candidate will have a solid grasp on SRE, DevOps and infrastructure automation, data analytics, strategy, and agile methodologies in order to deliver high-quality projects that our platform and services benefit from.

Job Description : You will :

You will :

• Work with the SRE stakeholders on establishing an infrastructure automation vision and a roadmap that aligns with the platform's strategic mission and objectives.
• Act as a Subject Matter Expert for assigned areas of the platform.
• Manage the relationship and communication with all stakeholders on infrastructure-related matters.
• Produce, analyze, refine and document stakeholders' requirements and user stories to be included in the production planning.
• Ensure that the SRE Team always has an adequate amount of prior prepared and prioritized tasks to work on.
• Work with the SRE stakeholders to prioritize features and stories with external dependencies, ensuring a transversal prioritization of the issues that need to be delivered.
• Provide backlog management , iteration planning, and decomposition of the user stories. Create and groom short, medium and long-term product roadmaps in agreement with internal and external stakeholders.
• Collaborate with the SRE Scrum Master and RTE to run successful release planning and sprint planning sessions, as well as sprint reviews and retrospectives
• Ensure a good communication and training strategy on the released features

We are looking for a person with excellent communication and interpersonal skills as well as a major client focus. It is important that you can lead and inspire in a technical environment and collaborate with both technical and non-technical talent.

You are driven and passionate about automating the platform, with millions of users and are a structured, result-oriented person.

Furthermore, you believe in team ownership of what you create, and you will be working with your colleagues to learn, share ideas and solve complex problems.

You constantly innovate and improve platform quality and group productivity. To succeed, you will need to be excellent in building strong relationships.

You Have :

• 3 years+ of experience in working as an Agile Product Owner, or in a similar position, in a technology or software development company
• Demonstrable expertise of Project Management fundamentals
• Knowledge of Agile processes and principles, backlog management techniques (story decomposition, story mapping) and metrics (burn down metrics, velocity, lead time, cycle time)
• 3+ years experience in Development design reviews, implementation pattern standards and development governance patterns.
• Experience with SRE / ITIL / DevOps teams, culture and processes
• Thorough understanding and experience with IaaS and PaaS, CI / CD concepts
• Strong security mentality
• Understanding of key SRE or ITIL terms SLA / SLO / SLI, error budget etc. (nice to have)
• Solid understanding of high availability principles, system observability and incident management
• Good knowledge and acumen of IT Technology fundamentals and solutions.
• Outstanding communication, presentation and leadership skills
• Excellent organizational and meeting coordination skills
• Analytical and synthesizing skills
• Ability to draft documents that are clear, concise and well structured
• Ability to prioritize activities in the face of competing demands
• Experience working across organizational boundaries on a local and global basis

You Might Also Have :

• Experience creating and managing Epics and stories using tools such as Jira and Jira Align (AgileCraft).
• Solid understanding of software and infrastructure architecture and prior technical hands-on experience
• Certifications as Professional Scrum Product Owner (PSPO) or Certified Scrum Product Owner (CSPO) are a plus.

Offers of employment are conditional upon passage of screening criteria applicable to the job