Supervisor, CT - Peace Arch Hospital

Detailed Overview

Reporting to the Site Coordinator, Medical Imaging, the Supervisor, CT, practices in accordance with the standards of professional practice as well as utilizing a client and family centered care model and the vision and values of the department within Fraser Health (FH). The Supervisor works in a team-based environment and is responsible for the supervision and coordination of technical and staffing activities of an assigned area. Oversees the quality of technical work performed, participates in recruitment and performance management, coaches and orientates team members. Updates and standardizes policy and procedure manuals, compiles financial and statistical reports and responds to enquiries. Facilitates and coordinates research and development projects and participates in the management of computerized information systems. Responsibilities Supervises and coordinates the technical and staffing activities for assigned area by utilizing staff effectively within the allocated budget to meet changing workload demands, setting daily priorities and providing technical guidance/advice. Assists with the troubleshooting of equipment, facilitates workplace solutions with other personnel, troubleshoots other work related issues and consults with the management team, medical staff and other technical team members as required to ensure services are performed in an effective, efficient and cost effective manner. Evaluates requisitions for urgency and procedure requirements, consults/communicates with Radiologist regarding requests concerning special requirements and co-ordinates activities with other clinical departments. Oversees the quality of work performed for assigned area by participating in the development of protocols, checking with team members to ensure procedures/examinations are conducted according to established protocols, ensuring the documentation and implementation of corrective action and assisting with resolutions to difficult quality control issues by determining appropriate internal/external action according to established protocols. Participates in departmental quality improvement and risk management activities by identifying, implementing and evaluating procedures/systems changes as required and training new staff in quality improvement and verification procedures. Participates in performance management of team members to promote quality work performance by conducting regular performance evaluations in collaboration with the management team and other designated personnel and providing input regarding technical competence and additional training requirements. Documents performance problems which may lead to discipline for management s attention and follow-up. Participates in the recruitment of team members in collaboration with the management team and other designated personnel by identifying vacancies, commencing internal paperwork, participating on interview panels for staff selection and providing recommendations regarding evaluation of candidates to facilitate optimal hiring decisions. Coaches team members, determines and implements related training and orientation in conjunction with management team and Clinical Instructor by clarifying requirements, discussing progress and facilitating establishment of individual and team goals. Assesses progress and provides feedback and/or written documentation to ensure adherence to departmental standards. Coordinates the introduction and ongoing development of new skills/procedures including an orientation program to ensure staff are familiar with organizational policies, procedures and standards of practice. Arranges and presents in-service sessions as required to respond to the learning needs. Ensures appropriate staffing coverage within the area in collaboration with Regional Scheduling staff by providing timely information for the preparation of work schedules. Provides guidance and troubleshoots on staffing/scheduling related issues. Facilitates rearrangement of assignments to provide coverage in cases of unplanned staff shortages/absences. Calls in relief staff as appropriate and identifies overtime requirements for approval in accordance with established overtime policies. Performs technical work as required by performing duties such as positioning patients, explaining procedures, correlating clinical history with examination to be performed and operating imaging equipment in accordance with established standards and procedures. Monitors patient during procedures and responds to emergent situations in accordance with facility policies and procedures. Works with the Site Coordinator to establish, update and standardize policy and procedure manuals by reviewing existing materials and procedures, providing input into revisions and new policies, requesting and summarizing input of team members and distributing and ensuring compliance with approved new/revised policies and procedures. Oversees and monitors Occupational Health & Safety Regulations including Infection Control, Fire Safety, Disaster Management, WHMIS and Smart Moves by updating department staff on changes to safety procedures, following up on safety recommendations and ensuring that staff are adequately trained and authorized to operate machinery and equipment. Enforces safety techniques to ensure safety precautions are followed at all times and follows up on identified problem areas according to department procedures. Oversees area equipment performance by ensuring equipment services are performed. Coordinates with service personnel regarding planned maintenance services and unplanned service calls. Reports malfunctions to appropriate personnel for repair, maintains records of service, meets with trade representatives to provide feedback and obtains information on new updates as well as identifies processes to improve operations. Maintains a variety of records and prepares reports as required on various activities by setting up and updating computerized files and spreadsheets using various software applications, compiling, recording and tabulating data from various sources and summarizing information into report form for budgetary requirements and workload monitoring purposes. Ensures inventory of supplies by checking supplies, identifying depleting stock, ordering and authorizing requisitions and maintaining awareness of status and restrictions to ensure departmental needs are met within budgetary restraints. Facilitates and coordinates research and development projects for area by promoting staff awareness and involvement in research activities, identifying relevant research opportunities such as issues/practice which require research and incorporating research findings/information into policies, procedures and educational programs and materials. Maintains knowledge of developments within area of practice and sets measurable goals and objectives within a team or individual environment incorporating the organization s vision, values, goals and corporate plan by reviewing relevant literature/resources/product information to keep abreast of new developments and research. Consults with colleagues, participates in professional development activities to improve care through new practices and develops a plan in collaboration with designated personnel/team for professional development. Reviews progress to ensure that goals are achieved within established time frames. Participates in the management of computerized information by ensuring staff and physicians are trained in the use of the various information and digital imaging storage systems. Monitors system performance, identifies problems, maintains procedure manuals and performs quality utilization functions to maximize the efficiency and effectiveness of Medical Imaging operations. Ensures a safe and healthy workplace for patients/clients and staff through effective orientation, training, promotion and monitoring of safe work practices, enforcement of health and safety requirements. Reports unsafe situations, investigates and takes corrective action(s) and/or notifies appropriate personnel. Participates in the departmental Continuous Quality Improvement/LEAN programs by using established monitoring and auditing methodologies to perform quality assurance checks such as patient/physician satisfaction or booking protocols. Performs other related duties as assigned. Qualifications Education, Training and Experience Certification with the CAMRT. Completion of an advanced specialty program in Computed Tomography and completion of an intravenous therapy training course when required by site practice. A minimum of four years' recent, related experience including one year supervisory/leadership experience, or an equivalent combination of education, training and experience. Cardiopulmonary resuscitation (CPR) certification - Basic Life Support (BCLS) level. Skills and Abilities Demonstrated knowledge of the standards of practice and guidelines for Medical Imaging practitioners established by the CAMRT and/or other relevant national professional associations. Demonstrated knowledge of evidence-based practice. Demonstrated knowledge of organization policies, procedures, and standards of care, including practice of safe work procedures with modality equipment. Demonstrated knowledge of research process and methodology. Demonstrated knowledge of PACS/Radiology Information Systems. Demonstrated ability to function as an effective leader, motivator, facilitator, and team member. Demonstrated ability to teach, demonstrate, facilitate, coach and mentor staff. Demonstrated ability to develop procedure protocols and manuals. Demonstrated ability to promote an evidence based practice and a culture of creativity and enquiry. Demonstrated ability to develop project plans and implement new projects. Demonstrated ability to communicate (orally and in writing) and deal effectively with clients and their families, coworkers, physicians, other health care staff, and staff of external agencies. Demonstrated ability to deal with and/or guide others in resolution of conflict issues. Demonstrated ability to plan, organize and prioritize work. Demonstrated skill in modality specific techniques and the use of applicable equipment and supplies. Demonstrated skill in CPR techniques. Ability to operated related equipment including applicable software applications. Physical ability to perform the duties of the position. About Fraser Health Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region. People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,+ staff, medical staff and volunteers. We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner. Together, we are the heart of health care. 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