Customer Service Department Manager supporting the Millidgeville Atlantic Superstore. Responsible for the Front End, Customer Service, Cash Office and Bookkeeping Functions within the store. As part of our Management Team, you will be a mentor and leader, developing your team through succession planning initiatives, supporting our CORE Values. Part of your responsibility as a Department Manager will include weekly rotational responsibilities / participation as part of our Manager on Duty rotation.

No Previous Retail or Management Experience?

At Loblaw, we offer a comprehensive training program to the successful applicant.  While the successful applicant may benefit from having Retail Store Experience or previous experience leading / managing a team, we are on the lookout for a candidate willing to learn and take on a new career in Retail.

What You'll Do :

• To direct and supervise all front-end staff to secure efficient and courteous customer service
• Ensure productivity from through the Front End, achieving expectations within the department.
• To respond immediately to any customer inquiries, requests and complaints, ensuring courteous customer relations at all times
• To maximize sales and gross profit, ensuring sales’ goals and budgets are met
• To hire all part-time staff and train new employees
• To support and schedule all colleagues ensuring the strict control of wage costs
• To interpret and administer Company policy and ensure compliance with the Employee Guidelines
• Responsible for maintaining the condition of all service counters, production areas and offices (5's standards)
• To ensure the safety and sanitation of the department

What You'll Need :