On-Site Internship Opportunity with Pathway Communications in the Engineering & IT Team
- Internship
Telephony / Unified Communications Intern
Location : Markham Ontario (On-site)
Company : Pathway Communications
About Pathway Communications
Pathway has been a pioneer in IT Managed Services. Starting out as one of the first ISPs in Canada in 1995 we are now a leading Canadian technology management firm with a global reach. Our clients rely on us as their sole source for high-quality IT solutions from hybrid cloud services to service desk telephony and security. We were the first company in Canada to construct a Tier III certified data center and maintain a complete set of certifications including SOC 2 Type II PCI and ISO 27001.
We are growing rapidly and looking for a Telephony / Unified Communications (UC) Intern to join our team at our headquarters in Markham Ontario and support our Senior IP Telephony Engineers.
This is an excellent opportunity for a student or recent graduate to gain hands-on experience with modern telephony and UC platforms such as Zoom Phone Zoom Contact Center and Microsoft Teams Phone and to learn how telephony is delivered in a managed services (MSP / MSSP) environment.
Role Overview
As a Telephony / UC Intern you will work closely with our senior engineers to assist in the operation support and documentation of voice and collaboration services for internal teams and customers. You will be involved in day-to-day tasks such as user provisioning testing basic troubleshooting and maintaining documentation while learning the fundamentals of VoIP SIP and cloud telephony.
Key Responsibilities
Under the guidance of senior engineers you will :
- Assist with user provisioning and changes in :
Zoom Phone / Zoom Contact Center
Call queues auto attendants voicemail and basic IVR menus.
Verify end-user configurations (headset client network connectivity).
Maintain and update spreadsheets or tools used to track phone numbers extensions and licenses.
Update configuration guides how-to documents and internal knowledge base articles.
Review dashboards or reports for call quality availability and basic alerts (under supervision).
Support migration and deployment activities by preparing data validating user lists and performing tests.
Qualifications
Education
Telecommunications Computer Science Information Technology Electronics or a related field.
Technical Skills Nice to Have (Not All Required)
Networking fundamentals (IP addressing DHCP DNS LAN / WAN).
Zoom Microsoft Teams or other collaboration tools.
If you dont meet all of these but are passionate about telephony and willing to learn we still encourage you to apply.
Soft Skills
What You Will Learn
During this internship you will gain exposure to :
Required Experience :
Intern
Key Skills
Anti Money Laundering,Food Safety,Account Management,Logistics Transportation,Filing,Budgeting
Employment Type : Volunteer
Experience : years
Vacancy : 1
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