Technical Support - Instrumentation

About the Role

As a Technical Support Specialist, you are the primary point of contact for customers who need help with AML’s instrumentation. You support customers by understanding their issues, communicating clearly, keeping accurate records, and making sure problems move forward and don’t get lost.

This is a customer-facing, problem-solving role that requires good judgment, clear communication, and the ability to balance technical curiosity with forward progress. You don’t need to have all the answers — but you do need to know how to move things along and involve the right people.

What You’ll Be Responsible For

Customer Case Ownership

• Own customer support cases from start to finish.
• Ensure every case has clear, complete documentation so anyone can understand what happened, what decisions were made, and how the issue was resolved.

Responsiveness

Customer Insight Sharing

At-Risk Customer Identification & Handoff

On-Call Support

What You Need to Bring (Role-Entry Requirements)

These are essential for success in this role .

Clear English Communication

Technical Understanding (Level 1)

Comfort Working in Structured Systems

Professional Reliability

Judgment of Pace & Prioritization

Nice to Have

Why Join AML

How to Know if This Role Is a Good Fit for You

You’ll likely enjoy and succeed in this role if :

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