Customer Service Representative

We are looking for a motivated Customer Service Representative to join our team in Thornhill, Ontario. This contract-to-permanent position offers an opportunity to contribute to a dynamic service-oriented environment while providing exceptional support to our members. The ideal candidate will excel in administrative tasks, communication, and multitasking within a fast-paced setting.

Responsibilities :

• Prepare and manage various forms and correspondence related to claims, including letters to members and third-party reports.
• Process payments on claims files, covering appraisal fees, glass claim invoices, and police report charges.
• Assist the Total Loss team by generating and distributing Proof of Loss documents to expedite claim settlements.
• Request official reports such as police and fire incident reports to support claims investigations.
• Coordinate the dispatch of PD claim files to legal representatives as required.
• Organize and distribute incoming correspondence efficiently and accurately.
• Make outbound calls to members to gather First Notice of Loss details for new claims reported after-hours or online.
• Handle inbound calls when necessary, routing them to the appropriate departments based on business needs.
• Minimum of 3 years of administrative experience in a similar role.
• Strong verbal and written communication skills are essential.
• Outstanding customer service and interpersonal abilities.
• Proven ability to manage multiple tasks effectively in a fast-paced environment.
• Familiarity with claims processes and related administrative tasks.
• High level of organizational skills and attention to detail.
• Proficiency with standard office software and tools.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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