Systems Support Customer Service Representative

For over 60 years, Manderley have been leaders in the Canadian Nursery Landscape Industry thanks to the commitment of our people to quality, customer service and environmental innovation.

Manderley is driven by an entrepreneurial spirit, and a focus on teamwork, personal and professional growth, and positivity. We care about our customers and are proud that our efforts help to create living greenspace for beautiful, healthy communities.

For more information on our company, our products, and our culture, visit www.manderley.com / careers

Reasons to Join Manderley!

• Competitive Wages
• Overtime
• Comprehensive Health Benefits
• Potential Bonus
• Product discounts for employees and their friends and families.
• Two scholarships are annually awarded to employees and their children.
• Working with a great team
• Other company perks

Systems Support Customer Service Representative (CSR)

The Systems Support Customer Service Representative (Systems Support CSR) is a hybrid customer-facing and system-support role designed to strengthen the accuracy, efficiency, and reliability of critical Customer Service, Dispatch and Operations processes for our Ottawa locations.

The primary focus of this position is delivering exceptional customer service through handling customer inquiries, processing orders, managing payments, while also serving as a technical and systems resource, committed to data accuracy and integrity, for the customer service and dispatch teams.

The ideal candidate is personable and customer-oriented, yet highly detail-driven and systems-minded. Success in this role requires strong technological literacy, the ability to learn new systems quickly, analytical thinking, and a proactive, solution-oriented approach to problem solving.

What will YOU be doing as the Systems Support Customer Service Representative?

Perform daily Customer Service Representative functions, including answering phone, email, and in-hours customer inquiries.

Provide order entry and system troubleshooting support to other customer service staff.

Ensure all order information is completed and accurate.

Assist the production department with administrative and system-related tasks, including supplies and parts ordering, timesheets, and other assigned duties.

What YOU bring to the table

#J-18808-Ljbffr