Business Analyst

Business Analyst

Montreal, QC, Canada Req #504 Thursday, June 13, 2024 CCM Hockey is present worldwide, we have offices in Canada, the United States, Sweden, Finland, Germany and Taiwan. Our headquarters are located in Montreal, where we create and develop our equipment. Our mission is to inspire dreams and empower every player to fulfill their passion while enjoying their game. Our team's vision is to be the leading brand on and off the ice, by delivering innovative products and outstanding experience to our athletes and partners everywhere, all while putting our employees and communities at the forefront. We aim to unlock the full potential of every CCM athlete from pond to forum by delivering innovation to maximize performance and ignite in them the self-confidence to chase their dream. We’re looking for passionate players who share our core values and will help us become THE industry leader! At CCM Hockey, we live our values everyday: Authenticity: Standing up for who you are, doing what you mean and what you believe in. Empowerment: Through their unique contributions, each person is different, each person is important, and each person has the opportunity to make a difference. Teamwork: A team that works together always beats a team of highly skilled individual players. Respect: Valuing differences and allowing others to express themselves when working together, to achieve common goals, to grow and succeed as a company.

PURPOSE

The IT Business Analyst (IT BA) serves as a bridge between the IT department and business units. This role involves understanding business needs, translating them into technical requirements, and ensuring that IT solutions align with business goals. The IT BA is responsible for analyzing business processes, identifying areas for improvement, and implementing technology solutions to enhance efficiency and effectiveness.

KEY ACCOUNTABILITIES

• Conduct stakeholder interviews to gather detailed business requirements.
• Document functional and non-functional requirements.
• Analyze and prioritize requirements, ensuring alignment with business objectives.
• Collaborate with IT, business teams and 3rd part vendors to design effective solutions.
• Create detailed specifications for new systems or modifications to existing systems.
• Facilitate design sessions with development teams to ensure clear understanding.
• Lead or Assist in the development of project plans, including timelines, milestones, and deliverables.
• Coordinate with cross-functional teams to ensure project objectives are met.
• Monitor project progress and provide regular updates to stakeholders.
• Develop test plans and test cases to validate system functionality.
• Conduct user acceptance testing (UAT) and gather feedback for improvement.
• Ensure that all solutions meet quality standards and business requirements.
• Create comprehensive documentation, including user manuals, process guides, and training materials.
• Conduct training sessions for end-users to ensure smooth adoption of new systems.
• Provide ongoing support and troubleshooting for implemented solutions.
• Coordinating incident response, diagnosing, and resolving issues
• Communicating with stakeholders to keep them informed of progress and resolution.
• Identify opportunities for process optimization and automation.
• Stay updated on industry trends and emerging technologies to recommend innovative solutions.
• Evaluate existing systems and processes for potential enhancements.

QUALIFICATIONS

• Bachelor’s degree in computer science, Information Systems, Business Administration, BTM, Accounting or a related field. Relevant certifications (e.g., CBAP, CCBA or CPA) are a plus.
• 3-5 years of experience in business analysis, preferably within the IT sector.
• Proficiency in SQL, data modeling, and software development methodologies (Agile, Scrum). Familiarity with business analysis tools (e.g., JIRA)
• Strong analytical and problem-solving skills, with the ability to interpret complex data and translate it into actionable insights.
• Excellent verbal and written communication skills, with the ability to effectively convey technical information to non-technical stakeholders.
• Bilingual in both French and English
• Ability to work collaboratively with cross-functional teams and build strong relationships with stakeholders.
• Knowledge of project management principles and experience in managing multiple projects simultaneously.
• Proficiency in ERP systems (e.g., Epicor) and related technologies. Knowledge of ERP modules and business processes relevant to functional areas (e.g., finance, customer service, supply chain).

WHY JOIN THE CCM TEAM?

• Competitive salaries, including a performance-based bonus program.
• Full range of group insurance benefits (medical, dental, vision, life, etc.) from Day 1.
• Group retirement pension plan with employer matching (up to 5% of base salary).
• 3 weeks of vacation per year prorated as of your start date.
• Flexible work schedule.
• Discounted prices on CCM products.
• Free gym.
• Fun social events throughout the year.

At CCM Hockey, we celebrate the difference for the benefit of our employees, our products and our collaborators. We work to create an inclusive environment where everyone, regardless of gender, ethnicity, religion, age or other motives, can give the best of themselves.