Commercial Lines Account ManagerLocation: Hamilton | Hybrid Schedule
Are you passionate about delivering a best-in-class client experience? Are you a self-motivated, proactive professional who thrives in a client-focused environment? If so, we invite you to consider this exciting opportunity.
We are seeking a Commercial Lines Account Manager to join our team in Hamilton. In this role, you will be responsible for providing exceptional day-to-day service to our Commercial Lines clients while supporting the growth and success of our business. You will be a trusted advisor, ensuring clients receive the right coverage and solutions for their unique needs. This is a hybrid role, offering flexibility to work both in-office and remotely.
Key Responsibilities
Oversee the day-to-day servicing of a commercial book of business, collaborating closely with clients and Sales Professionals.
Review clients’ current coverage, exposures, and loss history; analyze risks to determine suitable product and service requirements.
Input and maintain accurate claims and client information.
Respond promptly and professionally to client inquiries, rush assignments, and service requests.
Build strong client relationships by understanding their needs and providing tailored insurance solutions.
Negotiate with insurance partners to secure the best risk transfer options.
Document all communications and interactions with clients, carriers, and partners.
Address questions related to policies, coverage, and premium payments via phone, email, or written correspondence.
Prepare and issue binders, renewals, and other client documents as required.
Manage client account receivables effectively and efficiently.
Qualifications & Skills
Minimum 5 years of Commercial Lines experience within a brokerage or insurance company.
Active R.I.B.O. license required; progress towards C.I.P. or C.A.I.B. designations considered an asset.
Strong interpersonal, communication, and listening skills.
Results-driven with the ability to deliver high-quality service.
Exceptional attention to detail and accuracy.
Highly organized with strong time-management skills.
A collaborative team player with a proactive and self-motivated mindset.
Proficiency with Microsoft Word and Excel.
Why Join Us?
You’ll have a challenging and rewarding career with opportunities for growth and development. Our team is committed to excellence, collaboration, and supporting your success with a wide range of benefits, including:
Generous Learning & Development Reimbursement Program
Extended Health & Dental Benefits, including enhanced Mental Health Benefits
Retirement Savings Program
Paid Time to Volunteer in your community
A robust Employee Referral Program
Access to a Holistic Wellness Program
Commercial Lines Account Manager • Hamilton, ON
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