Commercial Lines Account Manager

Commercial Lines Account ManagerLocation: Hamilton | Hybrid Schedule

Are you passionate about delivering a best-in-class client experience? Are you a self-motivated, proactive professional who thrives in a client-focused environment? If so, we invite you to consider this exciting opportunity.

We are seeking a Commercial Lines Account Manager to join our team in Hamilton. In this role, you will be responsible for providing exceptional day-to-day service to our Commercial Lines clients while supporting the growth and success of our business. You will be a trusted advisor, ensuring clients receive the right coverage and solutions for their unique needs. This is a hybrid role, offering flexibility to work both in-office and remotely.

Key Responsibilities

• Oversee the day-to-day servicing of a commercial book of business, collaborating closely with clients and Sales Professionals.

• Review clients’ current coverage, exposures, and loss history; analyze risks to determine suitable product and service requirements.

• Input and maintain accurate claims and client information.

• Respond promptly and professionally to client inquiries, rush assignments, and service requests.

• Build strong client relationships by understanding their needs and providing tailored insurance solutions.

• Negotiate with insurance partners to secure the best risk transfer options.

• Document all communications and interactions with clients, carriers, and partners.

• Address questions related to policies, coverage, and premium payments via phone, email, or written correspondence.

• Prepare and issue binders, renewals, and other client documents as required.

• Manage client account receivables effectively and efficiently.

Qualifications & Skills

• Minimum 5 years of Commercial Lines experience within a brokerage or insurance company.

• Active R.I.B.O. license required; progress towards C.I.P. or C.A.I.B. designations considered an asset.

• Strong interpersonal, communication, and listening skills.

• Results-driven with the ability to deliver high-quality service.

• Exceptional attention to detail and accuracy.

• Highly organized with strong time-management skills.

• A collaborative team player with a proactive and self-motivated mindset.

• Proficiency with Microsoft Word and Excel.

Why Join Us?

You’ll have a challenging and rewarding career with opportunities for growth and development. Our team is committed to excellence, collaboration, and supporting your success with a wide range of benefits, including:

• Generous Learning & Development Reimbursement Program

• Extended Health & Dental Benefits, including enhanced Mental Health Benefits

• Retirement Savings Program

• Paid Time to Volunteer in your community

• A robust Employee Referral Program

• Access to a Holistic Wellness Program