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Partner Operations Coordinator
Partner Operations CoordinatorPursuit • Banff, Alberta, Canada
Partner Operations Coordinator

Partner Operations Coordinator

Pursuit • Banff, Alberta, Canada
30+ days ago
Job type
  • Full-time
Job description

What will be your daily pursuit

Were looking for a detail-oriented and collaborative Partner Operations Coordinator to support our Travel Trade (Group and FIT) and MICE partners across multiple hotels and attractions across North America.

In this role youll manage reservations from start to finish ensuring accuracy consistency and an excellent partner experience. Youll act as the central liaison between our partners and internal teams keeping operations running seamlessly and ensuring our partners confidence in every interaction.

What will your compensation be

The starting salary for this role is $19.00 per hour.

What perks can you expect

  • Join an inclusive global team and make life-long connections.
  • Enjoy free access to Pursuit attractions and 50% off for friends.
  • Get discounts on hotel stays dining and retail.
  • Access subsidized mental health and wellness resources.

What will you do in this job

  • Manage reservations from initial inquiry to final touchpoint across multiple locations and services.
  • Enter modify and cancel bookings as required.

  • Enter and maintain rooming lists.
  • Monitor booking accuracy and perform quality checks to maintain partner satisfaction.
  • Serve as the primary point of contact for partners via email and phone.
  • Support issue and complaint resolution promptly and professionally escalating when appropriate.
  • Collaborate with internal departments and operations teams to ensure smooth execution of partner requirements.
  • Contribute to continuous improvement by identifying process enhancements and sharing best practices with the team.
  • Maintain accurate data and communication records within systems and tools.
  • Demonstrate professionalism flexibility and a service-first approach in a dynamic seasonal environment.
  • What skills and experience do you need for this job

  • Previous experience in reservations hospitality operations or the travel / tourism industry & systems is an asset.
  • Strong written and verbal communication skills in English; proficiency in a second language is an asset.
  • Proven ability to manage high-volume data entry and correspondence with accuracy and efficiency.
  • Exceptional attention to detail with strong organizational and multitasking skills.
  • Comfortable working independently while collaborating closely with a geographically dispersed team.
  • Adaptable resourceful and able to thrive in a fast-paced environment with multiple priorities.
  • Guest- and partner-focused mindset with a commitment to service excellence.
  • Confidence to challenge the status quo and contribute new ideas for improvement.
  • Calm solution-oriented approach under pressure.
  • What will your work environment be like

  • Beautiful. Youll be work ing in the iconic unforgettable and inspiring location . Regardless of what your role is with us y oull really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies.
  • Fun. Youll be meeting team members from across the globe and get to participate in tons of team events.
  • Independent. Youll spend your days in and aroundour amazing properties.
  • Remote. Our home is filled with trees lakes and blue-bird skies; rather than buildings freeways and smog.
  • Busy. You need to be prepared for a physical working environment with walking stair climbing bending reaching lifting (up to 50 pounds with assistance ) as
  • We work as a team and believe that we succeed together these job duties may change based on the needs of the team and company as a whole.

    EEO

    Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race colour age religion gender sexual orientation disability veteran status and other protected characteristics.

    Pursuit places a high value on diverse backgrounds and experiences recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!

    We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process please contact our Talent Acquisition Team at or drop in to one of our offices to hand in a resume if you do not have access to a computer. We thank all candidates for their interest; however please note that only applicants selected for further consideration will be contacted.

    Required Experience :

    IC

    Key Skills

    Internship,Data Warehousing,Adobe Flash,Database Administration,Logistics

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

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    Coordinator Partner • Banff, Alberta, Canada

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