Regional Systems Officer

Ontario Ministry of the Solicitor GeneralKitchener, ON

30+ days ago

Salary

CA$65,547.00–CA$77,368.00 yearly

Job description

Are you interested in working in a fast-paced, service delivery-oriented, and inclusive environment? If so, consider this exciting opportunity to work with the Justice Technology Services, Service Management Branch within the Ministry of the Solicitor General.

Note : This is an operational, front-line, on-site presence position requiring a high level of engagement with Justice stakeholders.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism :

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?

As a Regional Systems Officer, you will :

provide technical expertise and support to clients relating to the evaluation, testing, installation, administration, maintenance and operation of business applications, systems and hardware for geographically dispersed sites
provide technical support for existing and emerging in-court technologies such as digital recording devices, electronic evidentiary display systems, remote witness testimony and video conferencing
provide continuous maintenance, monitoring and testing for multiple, geographically dispersed sites or back-up support to prevent downtime by : identifying and performing troubleshooting in relation to system performance (hardware / software / network)
provide technical support for non-standard devices and software for the Judiciary
liaise with third-party hardware, software, and telecommunications vendors for support, repairs, replacement or modification of systems or services as may be required
provide advice on technical strategies, solutions and tools on behalf of Court Services and the Judiciary
provide Tier 2 support and training to end-users

How do I qualify?

Mandatory

you must have a minimum of a valid driver's licence class "G" or equivalent as recognized by the Province of Ontario to travel to remote sites where other modes of transportation are not available.

Information Technology Knowledge and Skills

you have knowledge of information technology concepts and principles

you have knowledge of various types of computer hardware such as servers, desktops, notebook computers, MFDs, peripheral equipment and network technologies (wiring, routers, switches, local area networks, wide area networks and wireless networks)

you have knowledge of maintenance operations, testing, diagnostic software, data back-up software and recovery procedures

you have basic audio-visual knowledge for support of audio systems and electronic displays

Communication and Interpersonal Skills

you have proven written and verbal communication skills

you have interpersonal skills with tact, judgment and discretion

you can work independently and in a team environment

you have knowledge of training methods and practices to prepare and deliver training to users

Reasoning, Analytical, Evaluative and Problem-Solving Skills

you have analytical, evaluative and problem-solving skills to diagnose system failures and troubleshoot equipment breakdowns and provide corrective action plans and recommendations

you have prioritization, organizational, and coordination skills to respond to service requests and other tasks in a timely manner

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Regional Systems Officer • Kitchener, ON