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Assistant Manager
Assistant ManagerMark's Work Wearhouse Ltd. • Greenwood, NS
Assistant Manager

Assistant Manager

Mark's Work Wearhouse Ltd. • Greenwood, NS
30+ days ago
Job type
  • Full-time
Job description

What you'll do

Customer Service

  • Provides leadership to team and consistently coaches and follows up to ensure the delivery the service model standards are provided to each customer.
  • Leads the B2B Mark’s Commercial Business function including order entry and management and coaching team to ensure accurate and timely ordering and delivery to customer.
  • Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels
  • Support the customer experience through timely processing and movement of inventory to the salesfloor

Operations

  • Implement, communicate and ensure compliance with all operating procedures, processes and policies
  • Deliver performance metrics, process improvement and Lean techniques (how, when, who)
  • Lead store inventory movement teams and support accuracy
  • Manage scheduling and follow up of execution on shipping / receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance
  • Assists in preparation and execution of annual inventories.
  • Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.
  • Responsible to assist in delivering annual corporate shrink targets through team education and enforcement of LP and audit standards, and inventory controls.
  • Assumes responsibility for operations of the store
  • Assumes responsibility for all operations of the store in the absence of the Store Manager

    • Training

  • Coach and develop store team through setting expectations, communication, coaching, feedback and ongoing support
  • Create and communicate execution of Daily Game Plan for operations activities and store
  • Supports SGM in coaching to improve any team and individual performance gaps and conducts ongoing coaching to team.
  • Communicates in a clear and concise manner to team, leading effective Shift Starter meetings / coaching sessions.
  • Follows up with team to complete required training within timeframes
  • Facilitate and lead team meetings as necessary.
  • Completes and holds team accountable to complete required Triangle Learning Academy training within timeframes
  • Maintaining a positive work environment for staff.

    • Leadership

  • Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.
  • Maintain Mark’s performance management expectations (feedback / coaching); this includes progressive discipline where necessary.
  • Promotes and maintains a positive and motivating work environment.
  • Provides mentorship to teams and influences continuous growth, exemplifying Mark’s Leadership Brand.

    • What you bring

  • Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback and ongoing support
  • Proven ability to build and manage a daily plan for the department and store
  • Exceptional communication skills
  • Excellent organizational skills
  • Superior training and mentoring skills
  • 3-5 years retail experience required
  • High energy, enthusiasm and a drive to succeed
  • Fundamental computer skills an asset

    • #LI-MM2

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    Assistant Manager • Greenwood, NS

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