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Administrative Support

Administrative Support

Key Equipment ServicesCalgary, AB, CAN
12 days ago
Salary
CA$22.00–CA$24.00 hourly
Job type
  • Full-time
  • Quick Apply
Job description

Key Equipment Services

Administrative Support

22 - $24 per hour

Who we are :

Key Equipment Services, a division of Heritage Food Service Group of Canada, is the largest service provider for the food service industry in western Canada. We have 40 years of history, and our licensed, factory-trained technicians minimize downtime and prioritize urgent service. In addition, we have an extensive support team to drive service excellence, and we maintain a sizable inventory of OEM parts. We are the industry leader in Canada, and we care beyond service!

A Day in the life :

The position will support the planning, scheduling, and tracking of maintenance activities, as well as assisting in communication and relationship-building with both existing and new customers. This role is a critical point of contact for internal teams, helping to ensure that maintenance schedules are effectively coordinated, and customer needs are addressed promptly.

Responsibilities :

  • Coordinates planned maintenance (PM) schedules with customers and dispatchers working within existing service constraints.
  • Ensures all forms and documentation are proactively provided to internal teams prior to call attendance.
  • Coordinates with internal teams to ensure the timely completion of maintenance tasks.
  • Reviews all Planned Maintenance calls post-completion to ensure accuracy.
  • Maintains and updates customer records and current equipment records within our ERP systems.
  • Fosters positive relationships with existing customers and assist in onboarding new customers.
  • Address general customer inquiries by phone and email to ensure a high level of customer satisfaction.
  • Creates and renews all planned maintenance contracts.

What you will bring :

  • Minimum of 2 years' experience working in customer service
  • Experience working with an ERP system
  • Excellent written and verbal communication skills
  • Having the curiosity and capacity to learn about various commercial kitchen equipment
  • Minimum 50 wpm
  • Demonstrated ability and proficiency in MS Office suite of applications
  • Ability to operate a computer and telephone for long periods of time
  • Lifting or moving up to 10 lb / 4.5 kg may be required
  • Available to participate in the on-call rotation shift

    • Why work for us?

  • Industry-leading compensation
  • Each day brings new challenges and endless learning opportunities
  • Comprehensive group benefits and retirement savings program
  • Extended health, dental and LTD
  • Training and Development Opportunities
  • Industry leaders in Canada
  • You will be part of a growing, stable organization, that is the industry leader in Canada

    • Our recruitment process :

    At Key Equipment Services we follow a standard recruitment process with each candidate we contact :

  • After completing your application through our career website or a job board, you will receive an email from Key, letting you know that we received your application.
  • Any emails you receive will come from one of these domains : @hfsgc.ca; @keyfood.ca; @partstown.ca; @applicantemail.
  • If your application is being considered for further review, you will receive an email from one of our HR team to set up a telephone interview.
  • Once the telephone interview is completed, if you are advanced to the next step, you will have an in-person interview with one of our hiring managers.

    • We are an equal opportunity employer that supports diversity and inclusion in the workplace. We put safety first, and deliver service excellence with integrity, from a team-driven, collaborative mindset. We support community, both internally and externally. Come join us and be part of a Canadian industry leader in commercial kitchen equipment service.

    Due to the high volume of interest, we regret that we are unable to respond to all applications. To be considered, candidates must be at least eighteen years old and able to live and work in Canada.