Private Cloud SRE

The Private Cloud SRE L3 position sits within Client Enterprise Computing organization. This role supports cloud and container-based infrastructure in a high-availability, globally distributed environment. As a member of the global L3 team, you will provide advanced technical support, participate in on-call rotations, and collaborate with engineering teams on performance, testing, and automation.

Key Responsibilities:

• Provide L3 support for Client private cloud infrastructure and participate in on-call rotation.
• Collaborate with internal engineering teams to test and validate software releases, upgrades, and infrastructure changes.
• Drive process improvements including automation, scripting, documentation, and incident management.
• Assist in the development of capacity planning, performance monitoring, and alerting solutions.
• Coordinate closely with L2 teams and global L3 peers to ensure consistent support across regions.
• Champion operational excellence through robust change, incident, and problem management practices.

Required Qualifications:

• 5–7 years of relevant experience in systems or infrastructure roles.
• 3–5 years of hands-on experience with Linux systems in enterprise environments.
• Strong understanding of server infrastructure, virtualization, and cloud computing architectures.
• Proven experience with Kubernetes and Docker in a production setting.
• Solid grasp of internet and networking protocols (TCP/IP, HTTP/S) and security protocols (SSL/TLS, Kerberos).
• Strong scripting skills (e.g., Python preferred) for automation and tooling.
• Experience with Agile development and DevOps/SRE methodologies.
• Excellent communication skills and the ability to work effectively with diverse teams and stakeholders.

Preferred / Nice-to-Have Skills:

• Experience with cloud-native monitoring tools (e.g., Prometheus, Grafana, ELK stack).
• Hands-on experience in enterprise-scale hosting environments.
• Familiarity with high-availability system design and disaster recovery strategies.
• Knowledge of monitoring architecture, including deployment of agents, custom dashboards, and alerting logic.
• Prior work experience in regulated environments (e.g., financial services) is a plus.

Soft Skills:

• Strong problem-solving and incident management capabilities.
• Ability to manage multiple high-pressure issues simultaneously.
• Highly organized with attention to detail and a proactive attitude toward continuous improvement.

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