Donor Relations Administrator - St. Joseph's Lifecare Foundation

Title: Donor Relations Administrator

Job Type: Part-time, Temporary

Hours of Work: 8:30AM-4:30PM, 2-3 days per week

Duration: 6 months

Wage: $22.50 -25.00 per hour

Location: Brantford, Ontario - St. Joseph's Lifecare Foundation

St. Joseph’s Lifecare Foundation (SJLF) is the official fundraising organization in support of St. Joseph’s Lifecare Centre Campus of Care. The Campus includes:

o St. Joseph’s Lifecare Centre, the largest long-term care home in Brantford and Brant County, with 205 beds.

o Stedman Community Hospice, offering 10 beautifully appointed residential suites as well as a full complement of Day Wellness, Outreach and Bereavement Programs.

POSITION SUMMARY:

The Donor Relations Administrator is responsible for performing a wide range of administrative and office support activities for the Foundation and staff. This position is responsible for entering data into the donor database (DonorPerfect) with accuracy and consistency, and ensuring data is protected from unauthorized access. This role is also the first initial contact for donors and the community.

MAIN DUTIES AND RESPONSIBILITIES:

· Provide phone reception and direct calls as required

· Collect incoming mail and prepare outgoing mail

· Communicate with donors over the phone as needed (thank you calls, follow up questions, credit card updates)

· Process cash, cheque, and credit card donations, prepare deposits, batch report, issue receipts, and thank you letters

· Print email notifications for online donations daily, review data for accuracy and address format, upload and edit online donations, prepare receipts and thank you letters

· Assist in the cleanup of DonorPerfect, including duplicate records and address formats

· Issue cards and tribute letters to families listing In Memory donations

· Reconcile the petty cash and prepare the reconciliation for cheque processing

· Order and maintain office supplies

· Provide outreach to funeral homes to ensure adequate supply of memorial cards

· Assist with various aspects of fundraising events

· Provide support for grant applications and appeals

· Administrative support as requested

REQUIREMENTS:

· Excellent communication skills, listening and customer service skills

· Strong organizational skills

· Multi-tasking skills and ability to be flexible when priorities shift

· Proficiency with MS Office Suite of products

Education/Experience

· College Diploma in Administration or equivalent experience

· Knowledge of clerical and administrative procedures including data entry

· Experience in an administrative role within an office environment

Other

· Must be able to provide a Criminal Record Check

St. Joseph's Lifecare Foundation appreciates all responses. However, only candidates under consideration will be contacted.