Bilingual Customer Service Representative (Precision Parcel and Package)

POSITION SCOPE : The Customer Service Representative under the supervision of the Customer Service Supervisor performs a variety of tasks to meet customer needs by ensuring the customers have required information regarding their shipment. The position requires excellent communication and interpersonal skills as well as good computer skills planning and organization ability necessary to perform the role effectively.

DUTIES AND RESPONSIBILITIES :

• Enhance customer relationships by providing exemplary customer service to clients.
• Inform customers of other services available through Precisionor related businesses
• Respond to customer queries regarding the status of their shipment such as bills of lading proof of delivery pick ups delayed or lost shipments etc.
• Maintain accurate manual and computer records of customer shipments.
• Anticipate and facilitate resolution to problems.
• Trace shipments as required.
• Coordinating special project PO pick and pack between the customer and the dock
• Manage the special project orders from time of execution through to final delivery.
• Main point of contact for special project accounts
• Liaise with branch or other personnel regarding damaged / refused freight packing slip details contact information POs etc.
• Prepare and update reports for supervisor and sales representatives as required such as sales on-time carrier and manifest reports.
• Performs other duties as required.

QUALIFICATIONS :

Note : Candidates must have their own transportation as public transit is not available.

Consolidated Fastfrate is compliant with all Ontario laws in providing accommodation to persons with disabilities and provides an accessible environment. We will accommodate persons with disabilities during the recruitment and assessment processes and persons with disabilities will be accommodated on hiring and during employment. Should you require accommodation please do not hesitate to request it.

Required Experience :

Manager

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1