C114 - Program Assistant - (Casual)

Job Summary

The Program Assistant supports the daily operations of the facility and assists clients by providing a variety of day‑to‑day physical, emotional, and social supports, life skills assistance, information, resources, and demonstrations, in accordance with pre‑established care schedules. The role ensures a safe, well‑maintained, and healthy environment.

Responsibilities

• Provides feedback and input regarding clients’ needs, performance, and progress.
• Assists clients with the development of life skills such as maintaining personal hygiene, housekeeping, meal planning and preparation, meeting financial obligations, making and keeping appointments, and interpersonal skills by demonstrating and modeling appropriate actions.
• Administers medication to clients and provides medication reminders in accordance with established policy.
• Participates in and oversees various client‑focused social and recreational activities.
• Identifies available social, economic, recreational, and educational services and resources in the community that will meet clients’ needs and provides clients with related information.
• Assists clients with activities of daily living such as feeding, lifts and transfers, grooming, and toileting.
• Accompanies clients on outings such as appointments, shopping, and leisure activities.
• Maintains related records and documentation such as statistics, progress reports, and daily logs.
• Receives client feedback, inquiries, and complaints, and responds as required.
• Performs housekeeping duties such as sweeping and mopping floors, vacuuming, dusting, washing dishes, and laundry.
• Debriefs with incoming shifts to ensure a detailed transfer of information (e.g., concerns).
• Supports a safe, well‑maintained, and healthy building environment.
• Completes regular rounds of the facility as scheduled throughout shifts.
• Provides direction to volunteers as required.
• Performs other related duties as assigned.

Qualifications

Skills & Knowledge

Competencies

Approach to Work

Job Knowledge & Quality of Work

Judgement & Decision‑Making

Communication & Interpersonal Skills

Personal Leadership

Teamwork & Collaboration

People Leadership

People Management

Task Leadership

Task Management

Seniority Level

Entry level

Closing Details

Closing Date

Internal applications will be accepted until January 18th, 2026, 04 : 00 pm.

All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9. External applicants will be reviewed after internal applicants have been reviewed and interviewed. All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.

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