Guest Services Representative

Apply to the Guest Services Representative role at City of Leduc .

Department : Business Services | Type : Casual | Hours : 0–44 per week (day & evening shifts) | Pay : $18.58 – $23.22 per hour | Closing Date : January 20, 2026

At the City of Leduc, our mission is People. Building. Community. We offer a collaborative and dynamic workplace guided by teamwork, service, respect, and leadership. This role is ideal for someone who thrives in a fast‑paced, people‑first environment.

Role Summary

Casual Guest Services Representative responsible for day and evening service at the Leduc Recreation Centre (LRC) and surrounding facilities.

Key Responsibilities

• Provide friendly, courteous, and professional service at the Leduc Recreation Centre, Maclab Centre for the Performing Arts, and Alexandra Outdoor Pool.
• Support day‑to‑day operations including facility admission, membership sales and renewals, program registration, facility rentals, and general phone, email, and online inquiries.
• Accurately wristband facility users based on activity and age requirements.
• Assist clients in navigating online platforms, including our website and registration apps for activity bookings and class registrations.
• Ensure accuracy in processing customer requests and completing administrative tasks.
• Follow safety guidelines and procedures to maintain a safe environment for staff and guests.
• Communicate effectively to identify guest needs, resolve concerns, and provide timely solutions.
• Accurately balance cash and floats at the end of each shift.
• Monitor and distribute equipment for field house usage and other programs as required.

Qualifications

Benefits

Important Notes

How to Apply

Submit your resume at : www.leduc.ca / careers .

Interviews will be scheduled between 10 : 00 am and 5 : 00 pm during the week of February 9–13. The competition closes at 11 : 59 pm (MT) on January 19, 2026.

#J-18808-Ljbffr