HVAC Branch Representative, Soper's

Job Number : J0624-0312 Job Type : Regular City, Province, Country : Vancouver, British Columbia, Canada Job Category : Branch offices Number of Positions : 1 Reports To : Branch Director Job Location : Vancouver

As a Branch Representative, you will be responsible for managing internal relationships with customers, providing excellent customer service, processing orders and quotations, and promoting company products to generate increased sales.

Detailed training will be offered to the successful candidate, regardless of their product knowledge. The position will require quoting for replacement motors, ventilation equipment and related products for our Soper's customers.

Electric motor knowledge, in relation to the HVAC-R industry is considered an asset. You will also work closely with the inside / outside sales teams, source parts and equipment, and maintain inventory accuracy.

If you are someone who enjoys providing exceptional customer service, has knowledge and experience with electric motors in the HVAC industry, and wants to join a dynamic and dedicated team, then Master is the place for you! Apply now to become a Branch Representative and be a part of our talented team at our Vancouver Soper's branch! #RefreshYourCareer

What you will accomplish with us :

• Provide an outstanding customer service in a wholesale distribution environment;
• Process orders and quotations using different methods and support inside and outside sales team with quotation requests;
• Manage all incoming phone calls and text messages in a professional manner;
• Source parts and / or equipment in collaboration with buying groups and suppliers;
• Understand clients’ needs and suggest appropriate products or services to achieve satisfaction;
• Build sustainable customer relationships and trust with customers account through open communication;
• Follow company guidelines, policies and procedures;
• Address customer's concerns and offer the best solution to solve the problem in a timely manner;
• Conduct physical inventory and maintain inventory accuracy and cleanliness;
• Various other related duties including after hours on-call duties to support the branch as assigned by supervisor;

What You Bring to Our Team :

• Excellent verbal and written communication skills;
• Professional phone manner and customer service skills;
• Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook);
• Ability to multitask, prioritize, and manage time effectively;
• Problem solving abilities;
• Good sales abilities and persuasiveness;
• Ability to work under pressure unsupervised;
• Strong work ethic and positive team attitude;
• Post-secondary education (an asset);
• Ability to respond to emergency after hours call in an on-call rotation;
• Previous experience in HVAC-R industry, retail sales or technical related field (an asset);
• Professional experience and / or knowledge of electric motors (an asset);
• Ability to operate a forklift, training will be provided as needed;

Compensation Information :

Base Salary Range : $55,000 - $65,000 annually

Supplemental Pay Types Include : overtime pay; annual bonus

Master is an equal opportunity employer, dedicated to fostering diversity and inclusion in our workplace. Elevate your career with us!

Competitive Benefits : In addition to a rewarding career within our team, we offer

• Medical and dental coverage from day one, along with short and long-term disability protection
• Contribution to a collective registered retirement savings plan upon starting your role.
• Wellness spending account
• An employee assistance program including psychological, financial, and legal support.
• Access to telemedicine from the beginning of your employment.
• Reimbursement of professional association membership fees.
• Early vacation program.

Master, for over 70 years

We lead in HVAC-R and have been recognized among Canada's best-managed companies since 2010. As the foremost private HVAC-R distributor in the nation, we have over 1,600 active employees across 55+ branches, 4 distribution centers, spanning from British Columbia to the Atlantic provinces, and nearly 30 branches in the United States.

A Great Place To Work

At Master, we offer a dynamic, stimulating, and enjoyable environment. With a strong belief in healthy and open communication, we embrace a close approach with all our colleagues.

Teamwork is integral to our values, and it is through it that we achieve our greatest successes.