(Junior) Solution Consultant, Pre-Sales

Join to apply for the (Junior) Solution Consultant, Pre‑Sales role at Genesys

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI‑powered Experience Orchestration platform, organizations accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

Department & Team : DACH Solutions Consulting Team

Location : Zurich, Switzerland

Do you have a passion for understanding customer needs and solving problems?

What will you be doing?

You will be an integral part of the pre‑sales process, learning how to lead strategic and technical selection journeys of our customers. You will present our vision and run workshops with business users to uncover gaps and opportunities, define the projected benefits and present the outcomes to all stakeholders. You will create and present solutions tailored to individual and vertical‑specific requirements to innovate the customers' current or future ecosystem—including Artificial Intelligence, CRM and / or BPM systems or Cloud hyperscalers. You will stay up to date on Genesys products and industry best practices that will allow you to continue to help our customers innovate and strengthen your role as a trusted advisor.

What do you need to be successful?

• A passion for technology and helping people solve problems
• Interpersonal communication, polished verbal and written communication both in German and English language
• Ability to work in a fast‑paced, cross‑functional team
• Ability to multitask, prioritize and structure while working with multiple stakeholders
• Technological know‑how of Artificial Intelligence, IT‑concepts, software standards as well as networking technologies
• Ability to travel
• Previous experience working with Cloud or SaaS products beneficial

Reasonable Accommodations :

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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