Housekeeping Manager

Join our team at the Moxy Marriott Montréal, where a stay is not just a reservation, but an adventure into a world of fun and relaxation! Just steps from the Bell Centre, Old Montreal and the famous Underground City, the Moxy Marriott Montreal is ready to redefine the guest experience with an energetic twist. Our 12th floor features an indoor pool for a refreshing dip, a fully equipped gym and a whirlpool with panoramic views of the city. It's not just about staying with us; it's about embracing a lifestyle where every moment is filled with joy and discovery. Be part of a team that challenges you to become the best version of yourself! Moxy Montréal will be a mixed-use building featuring 216 rooms and over 700 apartments, with four floors of underground parking. OUR OFFERCompetitive wagesGroup insuranceRegistered Retirement Savings Plan (RRSP)Paid personal daysOrientation planParticipation in the development of new brands50% discount at RIMAP hotel restaurantsMarriott travel benefits ROLEThe housekeeping manager oversees and manages the entire housekeeping team. The housekeeping manager supports colleagues in achieving the best customer experience and follows all procedures to maintain facility standards. He ensures employees and guests satisfaction with the maintenance and daily delivery of hotel rooms and public areas. RESPONSABILITIESManages the planning of the housekeeping department.Participate in the hiring of employees with the human resources department.Is responsible for employee training and planning.Carry out performance reviews, ensures standards are applied and is responsible for managing the performance of all housekeeping staff.Performs all supervision duties of the housekeeping department such as : Daily training on hygiene standards;Daily inspections to ensure compliance of the Moxy Marriott standards (arrival, during stay, and continuous stay).Daily assesses stock and inventory levels.Performs quality control of washed laundry.Manages the laundry room and ensures quality controls and hygiene standards.Monitors efforts for all KPI scores relating to the service for his department.Establishes training and accountability within the team to achieve high results.Responds quickly and effectively to any emergency or hotel security situation.Resolves guest complaints relating to hotel rooms and public areas, treating all guest interactions with the highest level of hospitality, confidentiality and professionalism, responding to special requests.Responds to all customer inquiries accurately and in a timely manner. Interaction with customers will be in person and over the phone or through other technologies.Uses the computer system to run a variety of daily reports and ensure that customer preferences and specifications are met and honored whenever possible.Ensures that teams receive a relevant and timely briefing so that they have all the information they need to do their shift.Participate in taking periodic inventories of lingerie, uniforms and supplies. Recommend appropriate actions based on the results.Ensures the proper functioning of the laundry service.Ensures that equipment is properly maintained.Manages operational expenses according to budget and business needs, develops and ensures compliance with adequate control systems.Ensures that orders are made as needed and to avoid stockouts.Ensures the cleanliness of the hotel at all times according to the highest hygienic standards.Adheres to payroll procedures : Ensures that payroll is accurate and that the pay close is provided to accounting at each end of the pay period.Behaves in accordance with RIMAP and Moxy Marriott work rules and standards of conduct.Performs any other related task. REQUIREMENTSHigh school or post-secondary diploma and 10 years of experience in housekeeping management or related professional field;ORDiploma from a recognized college or university in the field of hotel management and 5 years of experience in housekeeping management;ANDExperience in hospitality or related field desirable.SKILLS & QUALIFICATIONSExperience in lodging system and the main Microsoft office software.Clear managerial, supervisory and leadership skillsAbility to manage a large and diverse group of individuals.Ability to be an inspiring leader able to develop his team through effective communication and advice.Ability to read and understand a budget.Ability to anticipate, take initiatives, identify risks and positively manage any conflicts.Ability to work on the move, mostly standing, and lifting, pulling or pushing loads up to 25 kg.Ability to communicate clearly and adapted to his audience.Attentive to detail and possessing an innovative approach to operating standards.Professional presentation and developed interpersonal skills.French and English spoken and written. The use of French is the primary welcome language for our guests. As an international organization, we receive an English-speaking clientele of nearly 50% daily. Proficiency in English, both spoken and written, is necessary to adequately serve our English-speaking clientele and meet their needs and expectations. The use of another language remains an asset.

• Our organization is an employer aware of professional fairness and is committed to recruiting a diverse workforce and maintaining an inclusive culture. The use of the masculine is only used for the purpose of simplifying the text. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected by provincial or federal laws.