Sales Engineer

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Sales Engineer

Date : 7 Oct 2025

Company : Alstom

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signaling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

The Sales Engineer plays a key role in driving aftermarket service success by supporting sales and delivery across parts, component repair and overhaul (CRO), and vehicle-level aftermarket solutions. This role partners closely with the TSSSA Product Manager and other stakeholders to provide technical consultation, customer engagement, and sales enablement across key market areas.

Acting as a bridge between Engineering and Sales, the Solutions Engineer ensures customer requirements are translated into effective technical solutions that evolve with operational and market demands. This includes supporting proposals, presentations, and product knowledge management, while collaborating with cross-functional teams to enhance customer satisfaction and business growth.

KEY RESPONSIBILITIES

• Deliver accurate and timely specification interpretation, quotation support, planning, and technical support for aftermarket services
• Collaborate with the TSSSA Product Manager and Sales team to develop tailored solutions for aftermarket offerings
• Participate in bid calls, presentations, and customer quotations using company pricing and delivery guidelines
• Develop and maintain engineering sales decks and marketing materials related to Services Engineering
• Coordinate with and hold accountable internal stakeholders to resolve customer issues efficiently, ensuring timely resolution and high customer satisfaction
• Support the development of sales strategies and materials that enhance customer understanding of Alstom’s aftermarket portfolio
• Participate in customer-facing “Walk the Train” activities by riding and inspecting railcars to assess equipment condition, operational practices, and customer pain points
• Translate real-world railcar insights into actionable recommendations that align with customer goals and drive business growth
• Leverage field observations to identify solution opportunities, inform proposal development, and strengthen customer relationships through proactive, insight-driven engagement
• Serve as a technical liaison between field operations, engineering, and sales teams to ensure proposals are grounded in firsthand customer experience and aligned with Alstom’s capabilities
• Ensure proposed solutions comply with industry safety standards and regulatory requirements; stay informed on evolving rail regulations and technologies
• Feasibility assessments : Evaluations of technical and operational viability based on customer infrastructure, regulatory constraints, and service capabilities
• Technical proposals : Comprehensive documents outlining proposed aftermarket solutions, including specifications, pricing, and implementation plans
• Risk Assessments : Identification of potential technical or operational risks with proposed mitigation strategies
• Client presentations : Insight-driven materials that communicate solution value, ROI, and performance metrics tailored to customer needs
• Post-implementation reviews (Return on Experience) : Performance evaluations and customer feedback analysis to inform continuous improvement
• Bid-to-Project Transition Plans : Structured plans that guide the handoff from sales to execution, ensuring continuity, resource alignment, and clear ownership of deliverables

Required Qualifications

Required Skills

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.

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